Not ALL Tenants are JERKS! Some can Admit their Mistake and Apologize

By
Property Manager with Gibson Management Group, Ltd.

Wallace, 

 

I have been called many things - impatient, arrogant, condescending... but I am always able to admit when I am wrong. Please accept my heartfelt apology for my assumption that our cooling issue was some sort of intentional oversight or what have you. I was tired, sore, and hot and if I am honest, really cranky. Not that it makes my behavior excusable, it had just been a long couple of days. 

The house is blissfully cool and I just set up a regular maintenance appointment with AirFlow. I appreciate all that you do and in the future will not rush to judge. My less than wonderful experiences with property managers should not influence the way we interact. Again, the humblest of apologies and I hope that moving forward we can work together harmoniously. 

 

Very sincerely,

 

Your Newest Tenant

 

This tenant's AC froze up....I suspect they moved into their new townhouse with the AC on FULL and the intake of exterior moisture caused their unit to freeze......I sent him a response e-mail advising him his apology was accepted.

 

Posted by

Wallace S. Gibson is a Certified Property Manager with over 50 years of property management experience and expertise.  She maintains a specialized property management business in Central Virginia serving Albemarle, Greene, Fluvanna and Louisa counties  

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"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

 

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Show All Comments
Rainmaker
2,346,102
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

I want to marry this man....what planet is he from?  How very kind of him.

Jun 17, 2014 07:32 AM #1
Rainmaker
864,177
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

That is awesome. Not only did you get an apology but in writing??? I see a long and harmonious relationship in the works.

Jun 17, 2014 07:55 AM #2
Rainmaker
1,275,894
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

The "funny" thing about his scathing e-mail to me of yesterday is that he THREATENED me with his father - a real estate broker/appraiser....HEY!  threaten me with an attorney who knows VA landlord-tenant law...not a real estate broker....

Jun 17, 2014 08:11 AM #3
Rainmaker
142,646
Diana White-Pettis
Bennett Realty Solutions - Upper Marlboro, MD
GRI, CDPE, CNE, WHC Upper Marlboro Homes for Sale

Great post.  This proves that tenants are human, too.  What courage he demonstrated with that sincere apology.  I know he is relieved that you have accepted his apology. Thanks for sharing.

Jun 17, 2014 11:10 AM #4
Rainmaker
2,346,102
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

Indeed, threatening you with a real estate broker/appraiser is funny.

Jun 17, 2014 08:23 PM #5
Rainer
1,756,848
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Threatening you with a real estate broker/appraiser had to have you laughing out loud Wallace.

Jun 17, 2014 09:35 PM #6
Rainmaker
1,304,782
Charles Stallions Property Manager
Charles Stallions Real Estate Services - Pace, FL
Pensacola, Pace & Gulf Breeze Property Management

While I feel better as I am called each of those at least once a week.  I might that I am also a non compassionate SOB as well. Mine somehow never apologize so I suppose they mean it. Although I do my best and we even have a 24 hour guarantee or rent free. 

Jun 20, 2014 05:59 PM #7
Rainmaker
1,275,894
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

Fortunately...I have great service providers who appreciate my business and who address issues with my properties quickly and professionally.....this guy got some BS from neighbor about the property he rented which caused the owners and I to laugh.....

Jun 20, 2014 06:43 PM #8
Rainmaker
3,332,546
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

Sounds like an exceptional tenant...may you both enjoy a long and happy lease.

Jun 20, 2014 09:18 PM #9
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Rainmaker
1,275,894

Wallace S. Gibson, CPM

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