I have been called many things - impatient, arrogant, condescending... but I am always able to admit when I am wrong. Please accept my heartfelt apology for my assumption that our cooling issue was some sort of intentional oversight or what have you. I was tired, sore, and hot and if I am honest, really cranky. Not that it makes my behavior excusable, it had just been a long couple of days.
The house is blissfully cool and I just set up a regular maintenance appointment with AirFlow. I appreciate all that you do and in the future will not rush to judge. My less than wonderful experiences with property managers should not influence the way we interact. Again, the humblest of apologies and I hope that moving forward we can work together harmoniously.
Your Newest Tenant
This tenant's AC froze up....I suspect they moved into their new townhouse with the AC on FULL and the intake of exterior moisture caused their unit to freeze......I sent him a response e-mail advising him his apology was accepted.