How to be the agent everyone likes to work with

By
Real Estate Agent with David Tracy Real Estate License # 0577361

How to be the agent everyone likes to work withIn the real estate business, we have the opportunity to work with all types of brokers and agents. Most of them are nice, but some are not so. There are a few in my area that I really don't like working with because the experience is usually difficult or just not pleasant.

 

It's a shame, because being THE AGENT EVERYONE LIKES TO WORK WITH is really simple. I put together a list of some things all agents could do to make working with other agents a pleasing experience. I'm sure you can think of some other things (feel free to mention them in the comments section). Here is my short list:

 

·      Acknowledge receipt of offers, amendments, or any emailed document. Someone took the time to send it to you, so take just a few seconds to let them know you have received it and will get back to them as soon as you can.

·      Respond to emails. Simple enough.

·      Answer phone calls, return phone calls, reply to text messages. Another simple thing to do.

·       If an offer is too low, don't just ignore it. Respond with some sort of answer from your seller, even if it is just, "We'll pass on this one."

·       Present a friendly tone in emails and over the phone. Put a smile in your voice. The cooperating agent is not your adversary - you are working TOGETHER for a good outcome for all parties.

·       Provide as much information as you can to interested parties without compromising your fiduciary duty to your client. Answer questions honestly.

·       Post seller's disclosure notices online, along with any other documents that are helpful to an agent who wants to show your property or send an offer. (Lead-based paint addendum, mandatory HOA form, municipal utility district form, survey).

·       Take the time to look up the schools your listing is zoned to, and put that information in the MLS.  Knowing which school the home is zoned to is helpful for an agent looking for homes to show, and to interested buyers who are searching online for homes in a certain district. Don't be lazy by just entering the name of the school district in the spots that ask for the elementary school, middle school, or high school.

·       Thank the cooperating broker/agent for a successful transaction after closing. Send an email, or a hand-written note. I once had a cooperating agent send me a certificate for a free cupcake at the local cupcake shop, after a successful closing!

 

 These things are not difficult to do, and they will make your transactions a better experience for all parties involved. Just try them, and you'll be THE AGENT EVERYONE LIKES TO WORK WITH!

 

Posted by

Rose King 



Serving you in Friendswood, Pearland, Alvin, Manvel, Rosharon, League City, Webster, Clear Lake, South Belt, and the Houston Bay Area

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Comments (140)

Lynn Stoppe
BloomTree Realty Prescott AZ - Prescott, AZ
Realtor®

Rose, thank you! I love working with agents, lenders, title & escrow officers that follow your simple steps. It makes the transaction go so much smoother.

Jun 24, 2014 12:49 AM
Tammy Adams ~ Realtor / Podcaster
Maricopa Real Estate Co - Maricopa, AZ
A Maricopa Agent who Works, Lives & Loves Maricopa

You hit the nail on the head. Last time I checked we are are the same team, we want the same thing and yet some feel the need to make the transaction so difficult. I LOVE when I am working with a like minded agent. Even the most difficult ones go much smoother.  

Jun 24, 2014 03:47 AM
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

Wonderful tips for all of us to take to heart. Great blog. Hopefully, most of us will start implementing all your valuable points.

Jun 24, 2014 04:58 AM
David & Kirsten Myers
Sold By Myers - Anthem, AZ Real Estate 623-551-1000 - Anthem, AZ
your local Anthem, AZ connection

Good list, Rose... a shame that it needs to be said to too many agent, huh?!

Jun 25, 2014 11:29 PM
Jack Whiteside
Realty Executives of Northern Arizona - Sedona, AZ
REALTOR

Rose,

Even in business there is something to be said for the 'Golden Rule'. Working with agents who are real professionals make all the difference in the world. Thanks for the reminders.

Jun 26, 2014 12:25 AM
Graziella Bruner
NCS Premier Real Estate - Detroit, MI
Associate Broker - Serving Wayne & Oakland County

I totally agree - these are excellent points!  Great training tool for new agents and a refresher course for seasoned agents!

Jun 26, 2014 01:18 AM
Deleted Account
Fort Myers, FL

Rose, I couldn't agree more with your list.  The only one I have a problem with is the smile in my voice on the phone, but that is because of my voice.  I have learned to control it by just talking softer.

 

I agree with Larry (#43) that old school agents will say to not answer your phone at times.  I have found that clients today are impatient and will find someone else, if you don't answer your phone when possible.  The only time I don't answer my phone is when I am directly working with a client (talking with them) or I am driving.  If I am driving, I might look to see who it is, then pull over and call them right back.  It is simple, use common courtesy, common sense and communication.

Jun 26, 2014 04:29 AM
Anna Hatridge
R Gilliam Real Estate LLC - Farmington, MO
Missouri Realtor with R Gilliam Real Estate LLC

This is a great post, as you can tell we have all enjoyed it very much. Congratulations on all the comments. I found you via link on Facebook via Missouri Realtors ( https://www.facebook.com/missourirealtors?ref=stream&fref=nf   it was a post on my home page.  https://www.facebook.com/pages/Anna-Hatridge-at-Goodson-Realty/200485676748243

Jun 29, 2014 05:53 PM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

It sure does sound simple, but not always easy to do, but your formula makes such great sense.

Thank you for commenting on my post.

Jul 09, 2014 08:47 AM
Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert

Hi Rose, i am just checkin in to say hello and I hope all is well with you and your family. take care.. 

Aug 04, 2014 06:44 AM
Pam Miller
Realty Associates - Conroe, TX
Broker Associate - Water Crest on Lake Conroe

Rose. Very good post! It is so much easier on clients if the Realtors will be polite and professional with each other.

Sep 12, 2014 09:56 AM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

This is an excellent guide to agents who struggle with these issues.

Sep 27, 2014 03:12 PM
Ricki Eichler McCallum
CastNet Realty - Corpus Christi, TX
Broker,GRI,ABR, e-Pro, TAHS

Hi Rose,  Excellent advice to all agents.  Hope many will take it :)

Oct 30, 2014 10:18 PM
Alan Kirkpatrick
Austin Texas Homes - Round Rock, TX
Alan in Austin

Hey Rose:

Very nice post and great advice. Hope you have a wonderful weekend

Oct 31, 2014 12:51 AM
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

Hey, Rose. Just stopping by to say hello and see how you're doing. Hope life is treating you well.

Nov 06, 2014 11:54 AM
Cindy Dudley
Brockway Realty, LLC - League City, TX

Rose, I love this post.  I have found that some agents egos or misplaced desire to impress their clients by bullying, ignoring, or being disrespectful to cooperating agents often hurts the entire process and their clients in the process.  I love working with agents who see me as a team player working towards the same goal instead of an adversary. 

Jan 03, 2015 10:40 AM
Doyle Davison
Hawaiian Beaches Hawaii - 714-968-6767 - Huntington Beach, CA
30 years as your Concierge services listing broker

Hi Rose... such an amazing concept that people just don't get. thank you for this post and reminding us the simple things to keep long lasting friendships.

Jan 07, 2015 12:40 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Nice of Winston to repost this one, should be required reading for all agents.

Feb 12, 2015 02:49 PM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Rose. I just saw Bob's re-blog of your post and glad I did. This is terrific and so on the money. Thank you.

Feb 28, 2015 10:30 PM
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West - Carlsbad, CA
Presence, Persistence & Perseverance

Rose King Definitely these are the basic rules for not just survival, but professionalism. We do not forget when we are treated with honesty, sincerity and civility by fellow agents, nor do our clients. Thanks!

Mar 01, 2015 02:31 AM