It seems more and more we run into negative crabby people. Many times what they are upset is no big deal except to them. They like drama and chaos. Over the years I have used many of these tips to stay out of their drama.
1. If they call and rage, let it go to voicemail and then wait awhile to call them back. Many times they will cool off by then and be reasonable.
2. Tell them how nice they are and how much you appreciate them being calm and nice. Tell them how some people are not calm and nice and it makes your job so much harder for all.
3. Give them a gift. Most crabby people never get gifts so they usually are very grateful and nice
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