I am a huge - HUGE - supporter of our local businesses here in Tucson. Today - local saved me from a literal headache.
So, there I was, in my downtown office, getting ready to start working on the offer paperwork for my first time homebuyers. I had some gunk on my glasses so I took them off and cleaned them up. The next thing I know, they're in two pieces. The nose bridge thingy (I'm sure there's an official name for it) snapped off from one side of the frame. Now, my eyesight isn't horrific but it's uneven with my right eye being worse than my left. Yes - panic set in.
I tried typing with one side on - no dice. I pulled out my clip on sunglasses and it kind of worked but the glasses kept slipping down/up/to the side. With no super glue around, I headed to the website of my favorite LOCAL eyeglass place which is only a couple of blocks from the office.
*GASP* They weren't open and wouldn't be for a couple of hours. I couldn't get in the car and head to their other shop so, as I usually do, I headed over to their Facebook page to express my sadness that they weren't going to be open for a while. I didn't think anything would come of it so, as soon as my amazing hubby got back from showing homes, he sat down and finished the paperwork for me...as well as sitting with my clients and going over everything with them. I can explain the contract pretty darn well, but reading it upside down WITHOUT glasses - yeah, that was going to take a miracle.
After all of the paperwork was done, I headed back over to Facebook to find that the OWNER of my great little shop, Lesco Optical on Congress, had replied to say that he would be in the shop an hour early to take care of my problem (only about 20 minutess from when I checked the wall.) I jumped up and got down there as fast as I could.
Problem solved with new frames. AND, since he didn't have my frames in stock... AT NO CHARGE TO ME.
Now - let me ask you this? Would a large national business be able to do that? Would you have been able to get a hold of the local owner thru social media? If you had, would that owner go out of his way to make it work for a client? I have to say No.
I see it all the time on Facebook and Twitter - folk desperately reaching out to companies for help in resolving something. I've retweeted many times and I've even originated some of them (I'm looking at you, Cox Communications and Bank of America)
Here's to you, LESCO OPTICAL and Sergio. You saved the day and me from the headache I could feel coming on. You showed me exactly what local service is all about. I am SO glad you are a part of the downtown community!!
Downtown at 25 E Congress 520-624-7658
South at 502 W Ajo Way 520-434-2020