I read this post this morning, commented on it and congratulated the author on being featured and decided I wanted to share this.
This is such an important topic, in my humble opinion. I think all of us in Real Estate and in all businesses need to monitor our tone, and the message that we put out when we answer our phone.
I know that I will take this message to heart.
A buyer told me before that if there is one thing he would like for me to change, it would be my phone. Astounded and confused, I asked him why. He was just being polite when he said that my phone had bad reception. The main reason was he did not like my tone of voice because I sounded like I was always yelling over the phone.
It could be the phone or it must be the distraction in the background. For fear of not being heard because of the noise acting as a distortion, I would speak louder than my normal pitch. Or probably, that was my normal pitch.
Since then, I became conscious of my tone during a phone conversation. If I am in the office, I would rather use my landline to ensure voice clarity.
Anyway, this is not about me. This is about the essence of the tone we transmit on the other line.
I had numerous phone interactions with agents. And some of them can be categorized as follows:
- condescending or humble
- pleasant or annoying
- pitchy or mellow
- friendly or hostile
- bland or delightful
- engaging or boring
I am always on the phone every day. We all do. And one conversation with another agent could make or break your day. At least, this happens to me in some days.
Last week, I showed a house listed by an agent I have never done business with before. When I called her for additional information regarding the property, it was the most delightful tone I heard last week.
Probably, one of the very few agents who left an indelible impression in my auditory sense.
Her tone in delivering the message was almost impeccable. After I sat my phone on the desk, it made me wonder and think. How do I sound to other agents?
One thing that agent had ingrained in me is the aspiration to be like her. Imitiating her voice and enunciation will be impossible, undoubtedly. But to sound pleasant at all times is not.
What do you think you sound like when you talk to other agents?
Have you wondered how? Is it music to their ears or nuisance to the ear drums?
What does your voice modulation tell about you or your current mood?
It does speak volumes. So next time you pick up the phone, smile while you are talking because it resonates all the way to the other line. Make it sound like music to their ears.