Sorry Mr. Tenant...Using That Carpet Cleaning Coupon is Going to CO$T!

By
Property Manager with Gibson Management Group, Ltd.

 

Each year at move-out time, some of my departing residents demonstrate why I need to refine my check-out cleaning instructions annually.

 

Although I provide the names of my PREFERRED service providers for house cleaning, carpet cleaning and yard work, every year some residents what to color outside the box and try to save $ by using a coupon that comes in the BLUE envelope.

 

 

I inspected a home on Saturday and when I entered, I realized that the AC was turned off and I then realized that the carpet had not been cleaned, or if it had been, it was done by someone who was not a professional and who did not know what they were doing.

 

There was debris on the carpet in clumps and the furniture divits had not been handled.

 

When I e-mailed the resident that I was going to have the carpets cleaned and take the cost from his deposit, he objected saying it had been done professionally.  

 

Today I received an e-mail from a local ChemDry franchise owner indicating they had cleaned my client’s carpet for the benefit of the resident.

 

.....so using the discount coupon is going to cost my former resident for the expense of an EXTRACTION service cleaning the carpet and the 20% service charge I tack on to these bills when residents do not follow instructions.

Posted by

Wallace S. Gibson is a Certified Property Manager with over 50 years of property management experience and expertise.  She maintains a specialized property management business in Central Virginia serving Albemarle, Greene, Fluvanna and Louisa counties  

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Show All Comments
Rainmaker
2,795,989
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

That is really sad that ChemDry did such a poor job.  Yes, not a savings at all.

Jun 24, 2014 08:02 PM #1
Rainer
1,756,848
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Oops.  Short cuts cost them money Wallace.

Jun 24, 2014 08:22 PM #2
Rainmaker
1,275,644
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

In his lease, the tenant is responsible for pet fumigation....my EXTRACTION service can treat for fleas IN THE EXTRACTION water so that the additional cost of fumigation is not necessary.

Jun 24, 2014 08:32 PM #3
Rainmaker
3,985,753
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Wallace...Nice to see you back.  Hope things with you are going better.  Look forward to reading you more

Jun 25, 2014 09:06 AM #4
Rainmaker
2,286,099
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Welcome back Wallace... you were missed!

I have an investor that I work with on a regular basis. She puts in her lease under special provisions, tenant must clean the carpeting after they move out using Chem Dry and produce a receipt. If they don't, they don't get their deposit back and it works all the time!

Jun 25, 2014 12:12 PM #5
Rainmaker
1,275,644
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

I believe just the opposite...had the tenant used my EXTRACTION firm and acknowledged that he had had pets in the home, they could have treated for fleas within the extraction water solution and he would not have had to pay for pest control....NEW WORLD out there....I want as little grit and chemicals in my carpets....for some reason, tenants think it is OK for their children to play on it....go figure

Jun 25, 2014 09:05 PM #6
Rainmaker
804,960
Pete Xavier
Investments to Luxury - Pacific Palisades, CA
Outstanding Agent Referrals-Nationwide

Great insight on how the tenants need to heed specific instructions or PAY more!

Jul 17, 2014 02:26 AM #7
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Rainmaker
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Wallace S. Gibson, CPM

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