Each year at move-out time, some of my departing residents demonstrate why I need to refine my check-out cleaning instructions annually.
Although I provide the names of my PREFERRED service providers for house cleaning, carpet cleaning and yard work, every year some residents what to color outside the box and try to save $ by using a coupon that comes in the BLUE envelope.
I inspected a home on Saturday and when I entered, I realized that the AC was turned off and I then realized that the carpet had not been cleaned, or if it had been, it was done by someone who was not a professional and who did not know what they were doing.
There was debris on the carpet in clumps and the furniture divits had not been handled.
When I e-mailed the resident that I was going to have the carpets cleaned and take the cost from his deposit, he objected saying it had been done professionally.
Today I received an e-mail from a local ChemDry franchise owner indicating they had cleaned my client’s carpet for the benefit of the resident.
.....so using the discount coupon is going to cost my former resident for the expense of an EXTRACTION service cleaning the carpet and the 20% service charge I tack on to these bills when residents do not follow instructions.