I have a client to give away!! Anyone want one?

By
Managing Real Estate Broker with Fathom Realty PB00068179

 

Could not give client away.

 

When I was made principal broker in March of this year I quit taking listings or dealing with buyers.  That’s not exactly true I do have a select set of clients I’ve been working with over the years that I’ve kept.  Anyway a few weeks ago I had a person hit my website and fill out some information.  I called an agent working with us and give him/her the client’s information.  About two weeks ago that person wanted to see some homes.  I sent an email to all the agents (actually three emails) telling them if I gave them this client to contact me.

 

I do not keep track of which agent I give a client to but anyway that’s another story.  I waited two days and when I did not hear from anyone I made contact with the client.  I showed him 5 homes over a two week period.  We wrote an offer on one Monday night. 

 

I just may and I repeat I just may start keeping a record of the potential clients I send to the agent or should I ask would you?  You can comment on the post below I promise it will be between us I’ll not tell anyone. 

 

Posted by

 

NW Arkansas the home of WalMart, JB Hunt Trucking and Tyson Foods.

 

Come for a visit stay for a lifetime.  

 

URL http://www.sellnwa.com 

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  1. Praful Thakkar 05/31/2015 09:54 PM
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Rainer
173,181
Marc McMaster
RE/MAX Centre Realty - State College, PA
Putting my clients before myself

I supervise an agent in my office. I keep track of what I give him so I cna make sure he's converting leads and if he isn't why isn't he.  If you can't track it, you can't improve it. 

Jul 03, 2014 02:24 AM #29
Rainer
57,121
Michael Ha Elmhurst
Rego Park, Forest Hills, Jackson Heights, Corona, Middle Village - Elmhurst, NY
Woodside, Maspeth

Lead generation is not the easiest thing in this market and to not follow up on at least one is a major sin/mistake/lapse/issue/loss. Follow up, follow up, follow up and always follow up would be a good motto for any slackers out there.

Jul 03, 2014 03:05 AM #30
Rainmaker
1,525,149
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

I would keep a record although based on what happened with this client, I don't know if it would help.

Jul 03, 2014 03:08 AM #31
Rainmaker
1,562,074
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Scrub the agents you are providing leads to a little more carefully.  If they aren't responsible enough to follow-up . . . N-E-X-T!

Jul 03, 2014 04:13 AM #32
Rainmaker
673,143
Claude Labbe
Real Living | At Home - Washington, DC
Realty for Your Busy Life

Great business model for your agents; but such unresponsive agents makes me wonder what's in it for you/the firm.

I'd expect tracking of all variables (who gets it, who doesn't ask for it) and most importantly, who closes it.

Your agents may need some butt kicking to figure out how good they have it, since you are given them much more than stale leads here.

Jul 03, 2014 02:23 PM #33
Ambassador
4,310,612
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

James, accountability is the key. As an independent agent, lead generation is MY JOB - so lucky those agents are who you send the leads (and still don't act on it!)

Jul 04, 2014 12:29 AM #34
Rainmaker
592,940
Than Maynard
Coldwell Banker Heart of Oklahoma - Purcell, OK
Broker - Licensed to List & Sell - 405-990-8862

I always track it and keep up with what is going on.

I went through a time where I didn't list and sell, but I had to go back to it. The agents weren't working hard enough.

Jul 04, 2014 01:22 AM #35
Rainmaker
100,810
Patty Blackwelder
Twins Selling Real Estate - Woodbridge, VA
Top Producing Realtor-New Home Buyer Specialist

I would keep track of who I gave the lead to and require they give me a report every two weeks. That lead came to you and therefore it is your reputation that would be affected by non response. I use my a Gmail folder for my leads so they stay top of mind they are a gift and each one shoul be handled with care.

Jul 04, 2014 02:14 AM #36
Rainmaker
1,952,367
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

Definitely keep track - I would not reward the doofus agent with another lead but send it to those who work your leads. As others have noted it reflects badly on the company if the leads are not contacted.  if you have any leads for the Washington DC area - I will definitely follow up for you and stay in touch!

Mar 10, 2015 09:18 PM #37
Ambassador
942,247
Frank Rubi
Frank Rubi Real Estate, LLC - Metairie, LA
FrankRubiRealEstate.com

James, I do keep up with leads that I pass out to my agents. I expect and ask for updates weekly. 

May 30, 2015 12:07 PM #38
Rainmaker
1,826,255
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

Wow, this is eye opening and either you are in this real estate business to accept clients or not...probably should keep a list of who does accept new clients James!

May 31, 2015 09:58 PM #39
Rainmaker
5,559,294
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

James Dray I missed this post.... congrats on the feature....and you definitely MUST keep track of where the leads go and the progress with the leads....those who are not closing and make no money need to be "reinterviewed" in my opinion....

May 31, 2015 10:06 PM #40
Rainmaker
1,615,007
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Lend Smart Mortgage, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

James Dray We always track out our referral leads in order to keep everyone focused and honest. We do follow-up with both lead and agent. Thank you CRM system.

May 31, 2015 10:20 PM #41
Rainmaker
906,450
David Popoff
DMK Real Estate - Darien, CT
Realtor®,SRS, Green ~ Fairfield County, Ct

James a great eye opener and why we need to follow through, thanks.

May 31, 2015 11:02 PM #42
Rainmaker
1,563,749
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Fifteen Years Experience in Brevard County

Sounds like follow up is in order here.  I suggest always keep a record to know who is doing their job!

Jun 01, 2015 04:39 AM #43
Ambassador
3,008,605
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

if they hit your website you certainly should be doing the follow through as it will only relfect badly on you if no one ever contacts them.

Jun 01, 2015 02:11 PM #44
Rainmaker
1,508,875
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Calabasas CA

You might want to put a name of a client into the subject line, in that case it would be easier to find all emails you sent out with this lead.

Congratulations on a successful sale!

Jun 01, 2015 04:29 PM #45
Rainmaker
1,508,875
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Calabasas CA

James,

since your website works so well, I checked it out. Do you use market leader for all online juice of this site?

Jun 01, 2015 04:31 PM #46
Rainmaker
304,760
Tammy Adams ~ Realtor / Podcaster
Maricopa Real Estate Co - Maricopa, AZ
A Maricopa Agent who Works, Lives & Loves Maricopa

This is so true. Many agents lose business due to poor follow up skills. Drives my Broker nuts when he hands out leads and no one follows up.  The sad thing is, these are the same agents who will gripe you are a competing broker  :-(

Jun 01, 2015 04:59 PM #47
Rainmaker
899,533
Jane Chaulklin-Schott
TEAMCONNECT REALTY - (407) 394-9766 - Orlando, FL
TeamConnect Luxury Homes - Orlando, Florida, 32836

James Dray,  as an Independent Contractor who receives daily Broker IDX Leads from my Broker, I am well aware of my responsibility to immediately - not only follow up, but also to remain in contact with these leads. Also, I understand the frustration and disappointment of my Broker when he follows up on the actions of his agents (very easy with the broker IDX for my Broker to check on his agent's activity on these leads - just takes my Broker seconds to do this). I like the above comments and recognize the comment of Tammy Adams ~ Realtor Maricopa, AZ   - "Drives my Broker nuts..."  I so appreciate the leads and believe me, it does require diligent and consistent daily effort on my part. Also, I can notice when I sometimes fall behind the mark I have set for myself. Yes James, keeping a spreadsheet or journal is wise.

Jun 07, 2015 03:03 AM #48
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James Dray

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