Security breach? You need to provide a new method of payment or else!

By
Real Estate Broker/Owner with Richard Weisser Realty

Your card was denied and you need provide a new method of payment … or else!I got a call the other day from a major real estate website. It went something like this:

“Your card was denied and you need to provide a new method of payment. Or else we will be forced to terminate your account!”

I explained that my bank had suddenly issued me a new card due to a security breach and I was trying to change all of my online accounts ASAP.

The account representative was not sympathetic. “If you don’t pay by 4:00 P.M. today your account will be terminated.

Me: “I’ll save you the time. Go ahead and close the account now. I’ll pay any balance that is due but other than that, you’ll never get another penny from me.

Them: “You don’t have to say it like that!”

Me: “Actually, I do!”

Note: The amount in question? Just a little over five dollars!

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Topic:
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Groups:
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The Lounge at Active Rain
"Whacked"!!!
Diary of a Realtor
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customer service
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Ambassador
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Fred Griffin, on leave of absence from ActiveRain
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

Good grief, that is some lousy customer service!  I would have cancelled the service, too.

Jul 09, 2014 07:25 AM #1
Ambassador
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William Johnson
Retired - La Jolla, CA
Retired Real Estate Professional

Hi Richard, I must have been lucky because this happened to me twice in the last 12 months and all my accounts were gracious about it. But we all know there are some really strange company policies out there and when you run accross one like this, you have to do what you have to do. Perhaps if the company in question loses enough business, they will go out of business.

Jul 09, 2014 07:55 AM #2
Rainmaker
3,983,315
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I get a feeling that you can do better with you 5 dollars

Jul 09, 2014 11:01 AM #3
Rainmaker
2,385,403
Charles Stallions
Charles Stallions Real Estate Services - Pensacola, FL
800-309-3414 - Pensacola, Pace or Gulf Breeze, Fl.

Sounds like one of the web guys with the template models bravo to you

Jul 09, 2014 12:24 PM #4
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Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Just wow.  I hate when people call me with attitude.  If they want my money, they should be nice about it.  I recently randomly got a new credit card in the mail ... same number, new expiration date and new CVV code because somewhere I'd used that card had been compromised and the issuer knew about it.  I had calls about it being declined, but no one was ugly.  I just had to update those two pieces of info.

Jul 09, 2014 12:50 PM #5
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Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Richard, Seriously, what did they expect with that kind of 'tude being given off?  Too many companies miss the point that their "drone" workers can be killing their business now matter how good their product might be.

Jul 09, 2014 01:10 PM #6
Rainmaker
693,161
Peter den Boer
Atlanta Communities - Woodstock, GA
MBA,GRI, Associate Broker, Realtor

Richard - Yep, had to deal with the new card thing myself twice this year already. It's surprising all the places your card is sitting that needs to be updated. Way to go for telling the phone creep to cancel. We all need to vote with our dollars.

Jul 09, 2014 10:23 PM #7
Rainmaker
749,240
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

I would have told them the say way, very loudly, with several more words added in. Then followed that with overnight delivery of written cancellation notice, along with a couple other things.

Jul 09, 2014 10:27 PM #8
Rainmaker
1,518,342
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Fifteen Years Experience in Brevard County

The nerve of some of these companies. I just had an issue with Sirius satellite radio billing today!

Jul 10, 2014 03:32 AM #9
Rainmaker
504,688
Teral McDowell
Referral Patners LLC - Murphy, TX

The shame is having to go through the process in the first place. But since we do creditors need to get a grip; earning one's business cost much more than $5 you lost or at least we know that.

Jul 10, 2014 08:37 AM #10
Rainmaker
1,553,876
Mike Cooper, GRI
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Good for you, Richard. Things happen, and obviously you explained. Apparently they didn't need your account. Poor customer service is pervasive. 

Jul 11, 2014 12:27 PM #11
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Richard Weisser Retired Real Estate Professional
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