Did You Get My Message...???

By
Real Estate Agent with Keller Williams Realty East Valley BR640914000

on the phone

Time and again I have heard people gripe about unanswered/unheard messages and failure to listen and call back.  The #1 excuse I hear is "I don't have time." 

I always have time to listen to a voicemail.

Always.  I will pull off the road, park the car, give full attention to the phone, read texts, and listen to voicemail.  

Time is not a issue.   = It's about attention. =  

Do you give your full attention to messages and their content?  Do you think about it for a moment before rushing to call or complain?  I am not James Bond standing over a nuclear bomb with 20 seconds to detonation - I HAVE TIME.  More importantly, I will take the time to listen to a message or read a text.  It is my habit to check for texts, messages before I drive away.  ( I start the car first to get the AC going in 110 degree Phoenix ).  

Here is the issue: Despite our abundance of electronic toys and automated messaging systems and alerts ... sometimes a notifications does not show up quickly.  Sometimes 2 or 3 come in near simulaneously and a message is missed because I thought I read the new text or voicemail and I didn't realize there was more than one.  This happens.  People frequenly ask, "Did you get my message?" STOP.  Which message?  The one you sent yesterday?  The voicemail on my cell phone or the office phone?  The one that said disregard the previous message?  The voicemail that said "When you've got a chance, I'd like to ask you a question..."  instead of asking the question?  Did I get your message?  Of course not!  If I got your message I'd be talking to you about it the first time we connected again.

Phone tag is not fun, if you have a question, ask it.  If you need time to discuss an issue, give your full attention and take the time.  How many of you skipped the content of this post because you "don't have time to read it all" ???

Did you get my message?

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Ambassador
3,004,979
Anna Banana Kruchten Arizona's Top Banana!
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Got it Rich!  It's hard to imagine being in a service business and NOT paying attention to our clients calls, messages etc.  See you at the next AR meetup!

Jul 18, 2014 05:22 AM #1
Rainmaker
1,273,815
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Rich:  Communication is key .. vitally so ... in real estate.  But I will say that I think people nowdays are too reliant on technological communication.  If it's truly THAT important ... make a call and TALK live to someone, if possible.  Don't take the chance that someone might miss your text or message.  As you say, take the time and make the effort needed!

GREAT message HERE ...

Gene

Jul 19, 2014 12:42 AM #2
Rainer
265,764
Richard Arnold
Keller Williams Realty East Valley - Tempe, AZ
Realtor - Tempe, Chandler, Mesa, Gilbert, Phoenix

Anna - I missed the last meetup, definitely want to be at the next one.

Gene - You expressed it more succinctly - too much reliance on technology.  Automated systems only do one or two tasks - they are not replacements for the TRUE work - communication!

 

Jul 19, 2014 04:28 AM #3
Rainmaker
1,506,571
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Calabasas CA

I think, the younger generation don't want to listen to VM. But they do answer a text message. I always ask how they want me to contact them. Some choose 'email only' and that is fine too.

Jul 27, 2014 04:44 AM #4
Ambassador
3,985,307
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Rich, I have many people I call that will not listen to their messages they will answer a text and they see the number and call back. If they would please listen to my messages they wouldn't have to call back.

Jul 28, 2014 11:36 PM #5
Rainer
265,764
Richard Arnold
Keller Williams Realty East Valley - Tempe, AZ
Realtor - Tempe, Chandler, Mesa, Gilbert, Phoenix

Inna - I find it amazing how the under-30 crowd never takes a phone out of their hand.  Driving, eating, working on PCs, the phone stays in their hand and they look at it every 30 seconds.  Uncanny.  Even though they have speaker-phone mode so that hands can be free, it is not used.  It would be great if we could make the phones vibrate when OUR texts arrive so they stand out!

Debbie - I find that for every agent who does not read the listing notes, there is one who does not listen to the CONTENT of voicemail.  I agree that text is better because you can look back at it a dozen times without having to press any buttons.  Either is fine for me, as long as they pay attention to the message and THINK before responding.

 

Jul 30, 2014 05:13 AM #6
Rainmaker
4,380,332
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Rich, getting back to potential clients (or current clients) is so important, and if you don't they will be lost forever

Aug 03, 2014 12:21 AM #7
Rainmaker
1,506,571
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Calabasas CA

I work with a realtor like that......he is very good, but he does not answer calls or returns them very soon. The only way to reach him is: a text message. Actually, I know few other people like that, the only way to get to them fast: text.

Nov 07, 2014 02:48 PM #8
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Rainer
265,764

Richard Arnold

Realtor - Tempe, Chandler, Mesa, Gilbert, Phoenix
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