Gerber Collision & Glass- They’re a chain?

By
Property Manager with AmeriTeam Property Management SL#3200658
https://activerain.com/droplet/4ltJ

Gerber Collision & Glass- They’re a chain?

Gerber Collision & Glass- They’re a chain?

 

I could probably end my post here and it’d be a fairly good commentary on my recent experience with Gerber Collision & Glass- and more specifically, with their location at 1040 Sunshine Ln., Altamonte Springs, FL  32714.  It’d hardly do them any real justice, though.

 

A month or so ago, I was rear-ended and needed to get my mom-mobile fixed.  For purposes of this discussion, the mom-mobile is also known as a 2006 Dodge Grand Caravan.  It wasn’t in pitiful shape, mind you- but a lady hit me, banged up my van a bit and I could get it fixed for free- so I figured I might as well do it and schedule the repair.

 

I had my oil changed at the only place I go for regular service (Olympic Auto in Altamonte Springs), and asked the guys there about a place called Gerber Collision & Glass where GEICO had scheduled my mom-mobile to be repaired the following day.  The Olympic folks said the guys at Gerber were good folks, and I went in the next morning to drop off the mom-mobile.

 

When I arrived at Gerber, I was met by not one, not two- but three folks: the GEICO adjuster, an Enterprise guy working in their office that had my rental ready to go and Gerber‘s Estimator, Brad PeachGEICO has this thing called Auto Repair Express that puts everyone together at the same spot- which they said would ensure a more timely repair, etc.

 

As we made the trip out to go over the damage to the mom-mobile, the GEICO adjuster handed me a folder of information that had all of the guys’ cards in it (pictured above).  He said they “wanted to get all 10’s”- and though I didn’t really have a clue that I’d be grading them on anything, I thought to myself “Whatever you say, Sparky”.

 

Brad Peach and the GEICO guy went about marking up spots on the mom-mobile for a few minutes and I was on my way down the road in the rental in no time.  They said they’d call when the mom-mobile was done.

 

A few days later, I got a call from the front desk person at Gerber Collison & Glass- telling me the mom-mobile was ready.  When I arrived to pick it up the next day, the lady greeted me by name as I entered the place and Brad Peach was right there to go out and look over the mom-mobile with me.

 

Simply put, I got the mom-mobile back in better shape than it was in prior to my accident.  It was a first-rate, high-quality repair job all around.  And while I’m not 100% sure that they washed the entire mom-mobile, it seemed like they did.  They’d vacuumed the interior as well- and left no “shop dirt” or anything else behind.

 

It’s hard to imagine that my repair could’ve gone any better.  From the customer service side of things, to the way Gerber Collision & Glass and Enterprise worked within the Auto Repair Express deal and all, to the repair itself, the folks there treated me and my relatively small repair as if I had a brand-new Lamborghini or something.

 

After getting such good service and figuring I’d write a review of some sorts, I went out to research Gerber Collision & Glass a bit and see how the service I’d received compared with comments from others regarding their service.  My biggest surprise came when I discovered that Gerber Collision & Glass wasn’t the Mom and Pop company I thought they were!

 

I thought “They’re a chain?”  Nothing about the service I received indicated they were a chain with hundreds or thousands of customers- I was left with the feeling that my business mattered to them as much as it would to a struggling diner around the corner or a neighborhood drug store losing its battle against the Walgreens and the CVS’s of the world.

 

According to their site, www.gerbercollision.com, Gerber Collision & Glass has been in business for 75 years, has over 250 locations in the U.S. and close to 50 in Canada.  If folks at every location receive the same level of VIP-type service that I got at the Gerber Collison & Glass location in Altamonte Springs, Gerber is a company that should be around for another 75 years.

 

Gerber Collision & Glass- They’re a chain?

 

Posted by
 
DENNIS B. BURGESS
Property Manager

Licensed Florida Realtor
 
AmeriTeam Property Management
845 N. Garland Ave., #200
Orlando, FL  32801
 
 
 
205-445-4755 cell/direct
407-901-3636 x103 office
407-901-5147 office fax
 
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Rainmaker
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Jimmy Williams (352) 874-2354
Classic VI Realty - Mount Dora, FL
Lake and Western Orange County Real Estate Expert!

Dennis, Great Customer Service....made you feel special because you matter to them.  They certainly don't want to lose the Geico Contract from poor customer relations.  Makes one wonder what would happen if Real Estate Companies pulled a franshise because of poor customer service!

Aug 02, 2014 06:18 AM #1
Rainmaker
422,445
Dennis Burgess
AmeriTeam Property Management - Mid Florida, FL
Orlando Property Manager and Realtor

Hi, Jimmy:  Thank you for dropping by, and for your comment.  Exactly correct about their not wanting to lose any GEICO contracts.  Those being national ones and with me knowing Gerber's is national, too, though, I'd have to figure service isn't exactly the same at every location.  I'd find it tough to believe that those locations elsewhere could provide better service than what I received- meaning those at other locations could get service a bit worse, I suppose.

Now, if the service I received IS the same that folks get at every Gerber's, I'd say it's all the more a credit to them.

Dead on with franchises getting pulled for bad reviews, I'd suppose- for as I know that a good many get some positive reviews, a good many get some that are "less than stellar" at best.

Aug 07, 2014 01:00 PM #2
Anonymous
Dan

I stopped in at a Gerber shop just to get an estimate. I was told they were too busy and I would have to make an appointment and come back later. I drive a fleet vehicle that is managed by ARI and they told me to go there. After I complained a lady finally asked what I needed. I told I had rust on my hood and she told me they don’t do rust repair. She finally took some pics and told me they would have to replace the hood. She took pics and told me she would get back to me My company has over 300 vehicles that are managed by ARI. I worked in body shops when I was younger. When you came in for an estimate we gave you an estimate Needless to say I will let ARI and my company how I was treated at Gerber

Dec 20, 2018 04:25 PM #3
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Rainmaker
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Dennis Burgess

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