When you receive not so positive feedback from a new client

By
Real Estate Agent with Keller Williams Integrity NW 40378289
Two weeks ago I was hired by an RA to conduct a staging consultation for her client.  I had been referred to this RA by another in the firm for whom I had done several consults.  Our first meeting was at the seller's home for the introduction.  After the introduction and a bit of conversation she left and I continued my walk through and note taking with the sellers.  I provide some verbal instruction while I am there on the first visit.  Then I return to my office and produce a detailed report of things to do to get ready to place the home on the market.  My consultation fee includes a return visit to deliver the report and walk through with the sellers and work on the main rooms.  The sellers and I spent an hour together and they were well on their way to getting packed up and decluttering.  Several evenings ago I received an email from this agent commenting that she was not impressed at all with my manner, the way I conducted my self, my dress and my hair.  She told me,"girl you better clean up your act is you want to make it in this business".  To say the least I was stunned.  I replied by thanking her for her feedback and left it at that. I hardly slept a wink that night.  My coaches encouraged me to let it go.  I just couldn't for a day or so.  I did pray about it and one morning it occurred to me that " when the student is ready, the teacher will come".  There was something indeed for me to learn from this teacher.  So I emailed her and asked if we could meet for coffee and that I was open for coaching since she had taken time to make the comments by email.  She said no thanks but took the time to write a story about how it was for her when she started in her real estate profession some 40 years ago.  She did care especially for my style of dress, my pointed toe boots and my hair style.  I am very straight shooting about the facts of home prep with my sellers and this she did not appreciate.  Again I thanked her for her feedback.  What I take away from this experience is that there is always something to learn.  Some of the best lessons come in ways that seem to really hurt.  But I realized that the "hurt" was just a nudge that told me to "look and see".  So maybe I'll leave those boots in the closet and dress a bit more conservative from time to time and the rest, "oh well".  We'll see.  I am loving life.
Posted by

Jeanne Borgstrom, Realtor

Keller Williams Realty Integrity NW

Master Home Stager

Life Coach

Senior Move Manager

Comments (3)

Jean Powers
Kane & Associates call 510.908.9002 - Alameda, CA
CRS,e-PRO,HAFA,SFR Broker, Northern California
Jeanne, in my area the pointy boots would be in!  In California we are very diverse and we all dress and look different from each other. Being a straight shooter sometimes gets to people as I am the same way. I work on being nonjudgmental everyday and the ones who are judgmental have a lot to learn in life! If I were you, I wouldn't take it too hard as I am assuming this is the only time it this happened to you. Always be who you are and let this one go!
Mar 29, 2008 04:27 PM
Anonymous
Jean
Thanks, I needed to be reminded of that again. 
Mar 29, 2008 04:31 PM
#2
Bill Exeter
Exeter 1031 Exchange Services, LLC - San Diego, CA
1031 Tax-Deferred Exchange Expert

Hi Jeanne,

It sounds like the RA was more of an old school sort and just not with it. 

Mar 29, 2008 04:31 PM