I read on here the other day about a bad customer service experience so I wanted to share a great experience I had.
I bought one. It is a pretty cool gizmo--attaching to trees etc. Unfortunately, I didn't know what I was buying. I bought the one that was for video cameras because I was going to do some video. I couldn't get it to work the way I wanted it to.
It had this arm on it that broke off and I couldn't keep the attachment stabilized to hold the camera.
So, I decided to let them know about this. I took a little video with my cell phone and sent it to them explaining my problem--never really expecting to hear from them.
The next morning I got an email from the company. They explained that the tri-pod I got was for video taping using the swivel head and the arm to move the camera around. They explained that I should have gotten the one with the stationary head.
I thought probably that was the end of it. Nope. They told me that the arm shouldn''t have broken off that easily and they would replace it--with the one I should have gotten in the first place. :-) So far so good. I emailed back and told them I was very happy and asked how I get the old one to them. I got it on Amazon.com so I am thinking the process is going to be a nightmare.
Email to me. Told me to just keep the old one and they would just send me the one new one. :-)
Well, this time when I emailed back I was so estatic that I told them how awesome they are and that I was going to share everything on my FB page.
I got yet another return email. They said that I was so appreciative they were going to send me the UPGRADE. Geez. Does that every happen?
So I am highly recommending them. If you want a great trip-pod and even better customer service, buy a Gorrilapod! They have them for every kind of camera--GoPro and even for your cell phone!
Tell them I sent you!