How to get rid of "Critical Reviews" on the "New Trulia Profiles"
We choose to advertise on Trulia so having our profile up to date and accurate is very important to us.
With a recent updating on Trulia, profiles changed and much to our surprise we had 17% critical reviews.
Knowing all 30 reviews were positive ones we reviewed them and noticed three of the reviews did not change the star reviews to reflect the positive written review.
Instead of the 5 star review, three reviewers did not change the automatic 1 star review to a higher amount of stars.
After contacting Trulia about the error in the star reviews they emailed us with the only way to correct the reviews.
You need to contact your client and email them how to correct their star review.
Thank you for contacting Trulia. I am following up on an e-mail we received regarding incorrect star ratings attached to your profile. At this time star ratings can only be corrected directly through your clients profile pages. Your clients will need to log into their Trulia accounts and follow the steps below:
1. Login to Trulia
2. Go to your agent’s profile through the Find an Agent Directory
3. Select the Reviews tab
4. Click on “Write a Review“
5. A pop-up will display with your previously submitted review & ratings. You can make any changes you wish, including updating the star ratings.
If you have additional questions, please visit our help center here: https://trulia.zendesk.com/hc/en-us
Customer Service Team|trulia.com
10771 E Easter Ave Ste. 250 Centennial CO 80112
Thank you Trulia! We now have 0% Critical Reviews and 100% Positive Reviews.
Review Distribution100% Positive Reviews0% Neutral Reviews0% Critical Reviews
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