How to get rid of "Critical Reviews" on the "New Trulia Profiles"

By
Real Estate Broker/Owner with Sunset Beach and Beyond Realty

How to get rid of "Critical Reviews" on the "New Trulia Profiles"

 

We choose to advertise on Trulia so having our profile up to date and accurate is very important to us.

 

With a recent updating on Trulia, profiles changed and much to our surprise we had 17% critical reviews.

 

Knowing all 30 reviews were positive ones we reviewed them and noticed three of the reviews did not change the star reviews to reflect the positive written review.

 

Instead of the 5 star review, three reviewers did not change the automatic 1 star review to a higher amount of stars.

 

After contacting Trulia about the error in the star reviews they emailed us with the only way to correct the reviews. 

You need to contact your client and email them how to correct their star review.

 

Hello Karen,

Thank you for contacting Trulia.  I am following up on an e-mail we received regarding incorrect star ratings attached to your profile.  At this time star ratings can only be corrected directly through your clients profile pages.  Your clients will need to log into their Trulia accounts and follow the steps below:

1.    Login to Trulia

2.    Go to your agent’s profile through the Find an Agent Directory

3.    Select the Reviews tab

4.    Click on “Write a Review“

5.    A pop-up will display with your previously submitted review & ratings. You can make any changes you wish, including updating the star ratings.


If you have additional questions, please visit our help center here: https://trulia.zendesk.com/hc/en-us

Sincerely,

Nathan Smith
Customer Service Team|trulia.com
10771 E Easter Ave Ste. 250 Centennial CO 80112

 

Thank you Trulia!  We now have 0% Critical Reviews and 100% Positive Reviews.

 

     
  • Review Distribution
    100Positive Reviews
    0Neutral Reviews
    0Critical Reviews
     
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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Anna Hatridge 08/16/2014 05:00 AM
  2. Ginger Harper 06/01/2015 11:21 AM
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Rainmaker
561,964
Women of Westchester Working Together
Women of Westchester Working Together - West Harrison, NY
Women helping Women get ahead

 

That is good to know, but that's really dumb that they weren't auto corrected. - Debbie

Aug 07, 2014 08:49 AM #1
Rainmaker
531,351
Karen Baker
Sunset Beach and Beyond Realty - Sunset Beach, NC
Professional Help with Rapid Responses...

Debbie ~ You would think so, right?  Nope!  Our three clients had to go on Trulia and manually correct the star amount!

Aug 07, 2014 08:51 AM #2
Rainmaker
1,239,346
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

I disabled reviews on my Trulia profile....I don't want nor do I think that I need them...this is a REFERRAL business. REVIEWS are not REFERRALS

Aug 07, 2014 09:00 AM #3
Rainmaker
531,351
Karen Baker
Sunset Beach and Beyond Realty - Sunset Beach, NC
Professional Help with Rapid Responses...

Hi Wallace ~ We have received many LEADS based on our REVIEWS on TRULIA!!

Our most recent LEAD closed on a $630,000 home in Ocean Ridge Plantation in Ocean Isle Beach, NC.  

Aug 07, 2014 09:27 AM #4
Ambassador
900,057
John Meussner
Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, - Walnut Creek, CA
#MortgageMadeEasy Walnut Creek, CA 484-680-4852

Interesting info, I think it's kind of dumb that the default is 1 star - shouldn't trulia give agents the benefit of the doubt & set the default at 5 stars, or at the very least make it an 'average' 3 stars? 

Aug 07, 2014 11:06 AM #5
Rainmaker
1,027,000
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Good to know, just in case...thanks for posting!

Aug 07, 2014 12:29 PM #6
Rainmaker
531,351
Karen Baker
Sunset Beach and Beyond Realty - Sunset Beach, NC
Professional Help with Rapid Responses...

John ~ Trulia would be better leaving the stars "empty" and directing people to them correctly.

Aug 07, 2014 11:08 PM #7
Rainmaker
531,351
Karen Baker
Sunset Beach and Beyond Realty - Sunset Beach, NC
Professional Help with Rapid Responses...

Susan ~ Some people may not realize what the star reviews reflect.

Aug 07, 2014 11:09 PM #8
Ambassador
3,098,863
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

I'm not super familiar with Zillow's star system, but doesn't the client write a review too?  Wouldn't that speak louder than stars?

Aug 08, 2014 03:31 AM #9
Rainmaker
531,351
Karen Baker
Sunset Beach and Beyond Realty - Sunset Beach, NC
Professional Help with Rapid Responses...

Chris ~ Actually it's Trulia's star review. Our clients wrote a positive review but didn't change the "automatic" one star review to a higher star review, thus the critical review!!

Aug 08, 2014 03:53 AM #10
Rainmaker
1,502,501
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

I guess I should check out the latest feature on T and see if anything is amiss.

Aug 10, 2014 09:30 AM #11
Rainmaker
531,351
Karen Baker
Sunset Beach and Beyond Realty - Sunset Beach, NC
Professional Help with Rapid Responses...

Georgie Hunter ~ Since Trulia and Zillow are together but competing we decided to stick with Trulia and update our profile as much as possible.  Right now it reminds me I have 85% completed..  We receive many leads from Trulia based on paid advertising so it is important to keep on top of any changes going on.

Aug 10, 2014 09:52 AM #12
Ambassador
2,234,979
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Frank & Karen, I like Wallace's take on this. It shouldn't be so easy for someone to upload critical information and then waste your  time trying to undo it!

Aug 15, 2014 12:50 AM #13
Rainmaker
531,351
Karen Baker
Sunset Beach and Beyond Realty - Sunset Beach, NC
Professional Help with Rapid Responses...

Wanda ~ Trulia has a few quirks to work thru since updating profiles on their website.  Like Active Rain, we are working thru the changes!

Aug 15, 2014 01:08 AM #14
Rainmaker
5,468,834
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thanks for sharing your tips.

I 'liked' the comments on this blog to all a little support for the folks who are supporting your efforts.

Sep 22, 2014 02:20 AM #15
Rainmaker
1,928,270
Tom Braatz Waukesha County Real Estate 262-377-1459
Coldwell Banker - Oconomowoc, WI
Waukesha County Realtor Real Estate agent. SOLD!

Frank and Karen

Thanks for the advice and education. 

Sep 25, 2014 01:53 PM #16
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Rainmaker
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Karen Baker

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