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No Thanks, I Can't Take the Commission. You Keep It!

By
Real Estate Agent with RVA Home Team 0225195925

No Thanks, I Can't Take the Commission. You Keep it!

No Thanks, I Can't Take the Commission. You Keep It!Last year I had the pleasure of working with an out of town client in selling a Richmond VA property they had inherited. The home had not been lived in for years, so I spent a lot of time doing pre-listing work, such as scheduling a cleaning crew, taking items to Goodwill, and so forth. We signed the listing agreement and I had the home under contract within a day and sold within 30 days. It was a slam dunk!

Fast forward to this year and my former client contacted me to sell another property they had inherited. This time, the home had a tenant in it and my former client had never been in the house. I went over to tour the property, talked with the tenants, and realized some major work would need to be performed. My once again to-be seller asked if I could arrange for a contractor to go over and obtain an estimate. I said, "no problem!" and had someone out within the week. I also had spent several hours in pulling comps and answering questions.

After receiving the quote, I spoke with my former client and it was decided to sell the house as-is. We were ready to draw up the listing agreement as soon as a notice was written for the tenants to vacate. The letter was sent but an interesting thing happened. Turns out, someone in the neighborhood was interested in buying the home and renting it back to the current tenants! How awesome is that?! All of the stars were aligning just as they should.

When my potential seller told me this, they said I could go ahead and write up the listing paperwork for full commission. This is where I had to step in and say, "No thanks, I can't take the commission. You keep it!" My former client was floored! I explained to them that if they had already found a buyer it was in their best interest to contact a lawyer to review the contract the buyer presented and have them do the closing. The to-be seller said that didn't seem fair as I had done so much work, however I told them that I had not found the buyer, THEY DID, thus I was not the procuring cause of the sale. We had no listing agreement in place and it was the right thing to do. Instead of paying me a few thousand dollars, they can pay an attorney approximately $500 and save money!

The potential seller couldn't believe it and said it was a breath of fresh air to have someone be so honest. While I was flattered by the compliment, I was also a little sad. Honesty and integrity should not be a surprise to anyone, it should be EXPECTED. I don't know why, but the real estate profession gets a bum rap sometimes. Sure, some people would have written up the paperwork and taken the commission for something they didn't earn. But, I know plenty of agents who would have applied the Golden Rule here and done unto others.

This isn't all wrapped up yet and if it doesn't go through, I will be happy to write up the listing agreement and sell the house for my client! Until then, I keep thinking of these words from Miranda Lambert's "Automatic": Cause When Everything Is Handed To You, It's Only Worth As Much As The Time Put In.

Doing the right thing may not have put any money in my pockets, but I do know it bought a lot of Goodwill from my former client and I know this much is true, I will benefit from this greatly in the very near future!

Richmond VA Realtor

Looking for a Richmond VA Realtor who can help you navigate the ever changing Richmond VA real estate market? Then contact me, Shannon Milligan at the RVA Home Team, today!

Image courtesy of: tag-pictures.com

Originally published at: http://www.rvahometeam.com/richmondvanews/no-thanks-i-cant-take-commission-you-keep-it/

Posted by

Shannon Milligan, Associate Broker/Realtor

RVA Home Team

Winning with Integrity

eXp Realty 

6802 Paragon Place #410, Richmond, VA, 23230

804-248-8207 (cell)

www.rvahometeam.com

 

 

 

Shannon Milligan, Richmond VA Real Estate Agent/Associate Broker
RVA Home Team - Richmond, VA
RVA Home Team - Winning with Integrity.

Lottie - All is well that ends well!

Tammie - Thank you for that. It is hard to tell people it isn't just a slogan, so I have to SHOW them!

Nick - Dishonesty really should be the exception, not the norm. 

Norman - Thank you! 

Lisa - It really is a life lesson.

Carla - Absolutely, people will forget what you said but they will never forget how you treated them. 

Brenda - That's the plan!

Chris - I certainly do believe that!

Joan - Too many get caught up in the little picture

Praful - I am sure you would do the same thing!

Claude Labbe - I would be happy to be a referral source for you here in Richmond and back at you! 

Donald - Thanks! And, thanks you for taking the time to read my lengthy post!

Joe - Saving them that commission is such an exciting feeling!

Mark Don - Perfectly said

Myrl - These situations do come up and it is good to have a business plan so to speak on how to handle them

Kat - Thanks a lot!

John - More need to tell their tales so we can change the perception!

Jesse - Absolutely! Win-win or no deal

Richie - Money is never the motivating factor as if you do the right thing, money will come. Thanks to Kevin and Field of Dreams ;)

Kathi - We have some awesome agents among us!

Holly - Funny how people forget that little code thing ;)

Kevin - Truth!

 

 

 

 

 

Aug 11, 2014 04:49 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Shannon, you will undoubtedly receive LOTS of business from this client!    I have had the tenant buy the home in many instances, and I do the paperwork for a minimum amount too.   This way the sale gets recorded for the neighborhood comparables.

Aug 11, 2014 06:32 AM
Courtney Cooper
Cooper Jacobs - Seattle, WA
206-850-8841

hey there - I think we all have been there - good job thinking of the client first.  It is a tough thing, but will come back to you one hundred times over the years...

Aug 11, 2014 07:28 AM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

Like so many of the others you will earn more business back from this, word will spread and it will be the good kind.

Aug 11, 2014 12:09 PM
Dwight Puntigan
DRP Realty, LLC - Saint Peters, MO
Dwight Puntigan

Does your state have transaction agency?  You could have mentioned the legal services and your comparable clerical skills as a transaction agent at a comparable rate.

Aug 12, 2014 01:48 AM
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

I was sure glad to see this post featured! You're a terrific agent and I would do business with you anytime! It's important to do business with people you know, like and trust. You fit the description and deserve good Karma!!!

Aug 12, 2014 08:12 AM
Chandler Real Estate Liz Harris, MBA
Liz Harris Realty - Chandler, AZ
#ChandlerRealEstateAgent

Another great post , really enjoyed this one today.  Can't wait for the next one!  Liz Harris

Aug 12, 2014 11:24 AM
Shannon Milligan, Richmond VA Real Estate Agent/Associate Broker
RVA Home Team - Richmond, VA
RVA Home Team - Winning with Integrity.

Joan - Good point about the sale being counted. Good news is, this home would likely have hurt the comps so probably best!

Courtney - Actually wasn't tough at all. I knew immediately what was the best case for them and you are right, it will totally come back!

Debbie - Very true. I didn't earn the commission so it wouldn't have meant much if I did take it. 

Dwight - I COULD have done a limited service or even a flat fee, but I didn't see the need. The things I did do for the customer were so small and I didn't feel the need to charge for something like this as either way they would have had to hire a closing company/attorney and this way they saved. 

Patricia - Thank you! I agree, you do need to work with people who will serve your referrals like they were there own family.

Chandler - Thanks for taking the time to read it!

 

 

Aug 12, 2014 10:27 PM
Joy Roussell
Sugar Land, TX
Dedicated Realtor

I totally agree with you! I would have done the same thing! If you didn't find the buyer and they did, they pretty much did part of your job! Great Post!

Aug 12, 2014 10:42 PM
Shannon Milligan, Richmond VA Real Estate Agent/Associate Broker
RVA Home Team - Richmond, VA
RVA Home Team - Winning with Integrity.

Joy - It IS the job and it is amazing to me some agents would take money for something they didn't earn.

Aug 12, 2014 10:45 PM
Steve Higgins
RE/MAX Kelowna - Kelowna, BC

Shannon, you did the right thing and the client will spread the word! Not taking a commission here will result in many many more to come.

Aug 12, 2014 11:46 PM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Woo hoo Shannon!  You are a breath of fresh air and your clients are lucky to have you!  

Aug 13, 2014 03:23 AM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Hey, Shannon!  I included this post in today's "Last Weeks Favorites on ActiveRain".

Aug 17, 2014 01:44 AM
Shannon Milligan, Richmond VA Real Estate Agent/Associate Broker
RVA Home Team - Richmond, VA
RVA Home Team - Winning with Integrity.

Steve - I truly believe that.

Paula - Thank  you, I really appreciate you saying that.

Patricia Kennedy - THANK YOU so much for including me!

Aug 17, 2014 04:09 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

It pays to be hones.  What goes around comes around.  The Home Owner probably will be talking about you for a good while to come!

Aug 17, 2014 02:02 PM
William Johnson
Retired - La Jolla, CA
Retired

Hi Shannon, It is doing the right thing when no one is looking that makes all the difference.

Aug 17, 2014 04:44 PM
Shannon Milligan, Richmond VA Real Estate Agent/Associate Broker
RVA Home Team - Richmond, VA
RVA Home Team - Winning with Integrity.

Evelyn - It does pay to be honest. I read something in a book yesterday that said something like a dishonest man may eat well but a honest man will sleep well. I like my sleep!

William - That is very true!

Aug 18, 2014 01:18 AM
Karen Mathers - REALTOR®
Keller Williams Vero Beach - Vero Beach, FL
When it Matters, Choose Mathers! 772-532-3221

Shannon what a wonderful gesture!  I am sure that commission will come back to you for years to come in referral work! 

Aug 18, 2014 02:52 AM
Will Nesbitt
Nesbitt Realty at Condo Alexandria - Alexandria, VA
Nesbitt Realty is a family-run brokerage.

Cool post, Shannon Milligan. I like how you took the time out to acknowledge all of the commenters!

Aug 18, 2014 06:29 AM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

You did the right thing.  I am sure that great things will come to you from this clients and others that hear about what you did for them.  Good for you~

Aug 18, 2014 07:41 AM