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Scrub-a-Dub or Deal!

By
Real Estate Agent with Red Rock Real Estate (435) 632-9374 UT DRE# 6541633-SA00

Scrub-a-Dub or Deal!

Getting a call from an out-of-state client who is scheduled to close soon saying an agent in my area has called, soliciting her for business does not sit right. 

 

She was upset to think that someone, anyone had access to her cell phone number and what she thought was not privvy to the general public. It is also on the Do Not Call List!

 

After making a call to the agent, he admitted talking to her. I asked him if he checks the MLS prior to making calls and he said NO, he doesn't do that. I asked how he managed to get her cell phone number and he told me it was a secret.

 

Really now?

 

I told him that scrubbing his lead list would save him a lot of time and also prevent phone calls from agents questioning why he is crossing ethical boundaries. He offered no apology but his little 'secret' is about to get out.

 

Scrub-a dub or deal!

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I, Wanda Kubat-Nerdin at Red Rock Real Estate Utah am responsible for my opinions expressed in this blog. Information herein is deemed to be reliable but not guaranteed and may change due to market conditions. Please do not take my pictures or artwork and use them as your own, they are my property and copyrighted.

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Wanda Kubat-Nerdin is a southern Utah REALTOR® assisting buyers and sellers in in the St. George area, Dammeron Valley, Diamond Valley, Veyo, Central, Hurricane, Ivins, La Verkin, Leeds, Santa Clara, and Washington real estate markets.
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Red Rock Real Estate
90 E 100 S, St. George, UT 84770

BuynSellUtah.com
Mobile: (435) 632-9374 call or text
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Comments (41)

Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

It takes time to scrub leads, that's why some agents don't do it. What looks like and is unethical is pure laziness.

Aug 28, 2014 07:29 AM
Norma Toering Broker for Palos Verdes and Beach Cities
Charlemagne International Properties - Rancho Palos Verdes, CA
Palos Verdes Luxury Homes in L.A.

Those "lead" chasers drive me crazy and give our industry a bad name.  If we call direct and make them deal with the consequences each time it happens, it may deter them from doing it again.  Agents need to unite and take the time to make that call.  Big kudos to you, Wanda!

Aug 28, 2014 07:52 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

At the very least you called him on it and he will probably scratch that number for fear of Wanda

Aug 28, 2014 08:52 AM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

Wanda, our MLS doesn't have the names of the sellers or buyers. Obviously, we can get a sellers info from the tax records but I have no way of knowing if a buyer is under contract with another agent. If I purchased leads (I don't) and this name was on a list I purchased, I would call. 

Aug 28, 2014 10:29 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

There are companies out there that have phone numbers. I think one of them is called redfin.  Never used them though...

Aug 28, 2014 11:06 AM
Barbara Altieri
Better Homes and Gardens RE Shore and Country Properties - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

Wanda -- Unfortunately, there are many who cross the line.  The only way to stop someone like that is to call as you did.  Good for you!

Aug 28, 2014 11:06 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

You are very in tune with this post Pamela!

Thank you Norma, you are spot on, more agents need to make the call!

Ed, I did hear uh, um and crickets a few times during the conversation!

Tammie, Listings here carry seller information and she was also on the Do Not Call List! Two indicators that she should not have been bothered by that agent.

Aug 28, 2014 11:32 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Evelyn, I do not use them either!

Thank you Barbara! I will do it again if necessary, I have no problem with that, at all.

Aug 28, 2014 11:35 AM
1~Judi Barrett
Integrity Real Estate Services 116 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

I guess we all have to deal with this in one form or another at different times.  You gave him a chance to tell you why he called your client's cell phone and he said it was a secret.. hmm..  I don't think that would be from a Market Leader lead etc or a lead on his website or he would have said so in his own defense.  

His answer would indicate to me that he knew he should not have called your client.

Aug 28, 2014 11:56 AM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

It is incredible what one can find on the internet.  I am amazed at the information I can find.  However, even if I found the number, I would abide by the code of ethics.

Aug 28, 2014 12:30 PM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Wanda, there are some agents who need this advice...

"I told him that scrubbing his lead list would save him a lot of time"

Aug 28, 2014 01:18 PM
Bill Reddington
Re/max By The Sea - Destin, FL
Destin Florida Real Estate

I will only say that maybe someone needs to file an ethics violation with the board. hink getting the cell number is no secret as I believe all those number were de classified in so many words. There is a directory somewhere.

Aug 28, 2014 02:17 PM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

The only way to keep it from happening is to make them think twice.  Calling their bluff should make them stop to think before they dial a number that could potentially result in a fine.  It is a shame that we need to police our own, but I believe it is like this in all sales industries.

Aug 28, 2014 04:26 PM
Chris Griffith
Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL
Bonita Springs Listing Specialist - Agent

I find that a lot of real estate agents bend the rules or simply don't care about the rules with the DNC list. Not me!

Aug 28, 2014 08:10 PM
Scott Seaton Jr. SLS Home Insp
SLS Home Inspections-Kankakee Will Iroquois Grundy Counties - Bourbonnais, IL
The Home Inspector With a Heart!

anything to make a buck, most would think they can get away with it forever. Good call by you. 

Aug 28, 2014 10:15 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Judi, His answer was a smart aleck response to a reasonable question! Grrr!

Joan, I am 100% in agreement with your statement!

Praful, A shortcut on his part may lead him to trouble ahead!

Bill, Some people are very private and do not wish to receive calls from unknown numbers. The number had my prefix so she answered...

Karen, I take my responsibilities to clients very seriously and detest when others disregard the established relationship.

Chris, It catches up to them eventually.

Thanks Scott! I had to make the call, definitely.

Aug 29, 2014 05:21 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

When living a life closer to nature and purpose, this subject would never come up. There is too much meaningful projects to take on. Time, which is priceless, should be spent wisely and return deeply

Aug 30, 2014 12:06 AM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Wanda: Great blog and one that I hope you follow-through on. The problem and it is a frustrating one is that for every one that you nip in the bud, twenty others come out of the woodwork.

Aug 30, 2014 12:08 AM
AndreaBFerreira CRS - SRS - CLHMS
Keyes Co. - Davie, FL
Miami Dade, Broward and Palm Beach County in FL

Unethical and disgusting... Realtors like this bring a stain in all other good and ethical Realtors...

Aug 30, 2014 04:28 AM
Claude Labbe
RLAH / @properties - Washington, DC
Realty for Your Busy Life

One good agent (Wanda) and one not so good agent (mr. dialer). [ and I know #40 Andrea.B Ferreira 954-303-8289 agrees with me on that one].

One has to wonder, in the years to come, will this out of state client think "agents" and then associate that with professional-Wanda, or will that client word associate with the unethical dialer?  I sure hope the former.

Aug 31, 2014 02:11 PM