Customer Service is Job #1

By
Home Inspector with Complete Home Inspections, Inc. TN Lic#050
https://activerain.com/droplet/4vDC

     Years ago, one of the major auto makers ran an ad that stated: “Quality is job #1.” I beg to differ.
     In the real estate business, there are some deals that go quickly. However, there are some that take a lot of hand-holding. I have found that it does not matter if it is a first-time buyer or one that is seasoned. Some just take more “Sha-Sha, Ta-Ta, Be-Be” (TLC) than others. Today was one of those days. My first inspection was a seasoned buyer that really took a “hands on” approach to the process and did not want any “unpleasant” surprises. They were also of the type that wanted the “negotiating edge” when purchasing a “high end” property in one of the more exclusive subdivisions in Brentwood, TN.
     The other property was the total opposite. This was a small ranch in a “blue collar” town east of the I-24 corridor. The scenario was similar although the price point was hugely different.
     In both scenario’s, addressing the buyer’s concerns were paramount. I spent just as much time addressing the concerns on the lower price point property as the high price point property. Whether large or small, every home is someone’s castle. It is up to the professional to makethe client feel that we have their best interests at heart.
     To me, customer service and making the buyer feel good about their investment is job one. Anything less, is a disservice to the customer.

The Complete Home Inspections Team - Brentwood, TN

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Complete Home Inspections, Brentwood TN 615.661.0297
 

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Tennessee Williamson County Brentwood
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Nashville tn real estate
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Rainmaker
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Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good evening Michael,

You are right on target with this advice! Superior customer service is exactly what a consumer is looking for.anything less is a disservice!

Aug 16, 2014 10:52 AM #1
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TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

Dorie, Thanks for the support. I hate to say it, there are many that do not give superior service and it shows. I feel it what separate the professionals from the want-a-be's.

Aug 16, 2014 10:55 AM #2
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