Years ago, one of the major auto makers ran an ad that stated: “Quality is job #1.” I beg to differ.
In the real estate business, there are some deals that go quickly. However, there are some that take a lot of hand-holding. I have found that it does not matter if it is a first-time buyer or one that is seasoned. Some just take more “Sha-Sha, Ta-Ta, Be-Be” (TLC) than others. Today was one of those days. My first inspection was a seasoned buyer that really took a “hands on” approach to the process and did not want any “unpleasant” surprises. They were also of the type that wanted the “negotiating edge” when purchasing a “high end” property in one of the more exclusive subdivisions in Brentwood, TN.
The other property was the total opposite. This was a small ranch in a “blue collar” town east of the I-24 corridor. The scenario was similar although the price point was hugely different.
In both scenario’s, addressing the buyer’s concerns were paramount. I spent just as much time addressing the concerns on the lower price point property as the high price point property. Whether large or small, every home is someone’s castle. It is up to the professional to makethe client feel that we have their best interests at heart.
To me, customer service and making the buyer feel good about their investment is job one. Anything less, is a disservice to the customer.
The Complete Home Inspections Team - Brentwood, TN