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How should you run your brokerage business?

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Services for Real Estate Pros with Commercial Capital Properties - License #01768282
If you look at the real estate market closely, you will realize that there are an unlimited number of options and paths you can choose to take to grow and expand your business. So, sometimes the question becomes, should you specialize in one area or should you provide an array of different services to your clients.

Well, generally specialization is preferred, especially if you are a smaller company with limited staff. Specializing gives you the opportunity become an expert in your field, and also given a limited advertising budget, you can target the exact group of people that you are catering to. 

Diversifying is wonderful, if you have a staff of experts each in their own field. This way you can maintain a number of different services all within the company. I am sure customers will appreciate working with the same company on an array of transactions. Diversifying into a few different areas of real estate may get risky however, because you may be spreading yourself thin and with that to lack the professional expertise necessary to provide the best service that you can.

In times like these where companies see a decline in business, I see many real estate agents/brokers reach out to do property management, leasing, staging etc. I think that's great, but be careful and try and learn as much as possible before you start offering the service to the general public. After-all you would not want to tarnish the name of your long-hard-worked-for-success because of and additional service that you were lacking in professionalism and knowledge. 

So, depending your desire to learn a new field within the real estate industry, I would encourage you to add other services to the ones you already offer, only if you are confident that you know what you are doing. Other than that, refer the business to someone who you know is going to do a great job. 

I would rather the customer come back or refer someone to me for the one specialized service I offer, than to never come back because not all of my services were of exceptional value and provided excellent understanding. 


Comments(8)

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Mina V. Garrey
Commercial Capital Properties - License #01768282 - West Los Angeles, CA
Commercial Capital Properties, Los Angeles, CA
Hi Andrew, I also believe that some people are perfectly capable of running a very general brokerage and be very good at it. Other people however can only be good at that one niche and as you said, whatever works. So, I am glad you are successful at running your business in a general fashion. Good luck!
Mar 31, 2008 04:28 AM
Mina V. Garrey
Commercial Capital Properties - License #01768282 - West Los Angeles, CA
Commercial Capital Properties, Los Angeles, CA
Hi Erica, thank you for your comment. As you may have heard in the past, you can be a "jack of all trades and a master of none", and in real estate that may just not be enough some times.
Mar 31, 2008 05:03 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Mina, I agree with you totally. It is very difficult to be an expert in all things. We should concentrate on doing one thing well.

Good Post!

Apr 01, 2008 12:29 AM
Mina V. Garrey
Commercial Capital Properties - License #01768282 - West Los Angeles, CA
Commercial Capital Properties, Los Angeles, CA
Thank you Michael! Have a great day!
Apr 01, 2008 03:34 AM
Billie Dalessio
Home Run Realty, LLC - North Haven, CT
Mina, good advise. I have been fortunate to surround myself with agents that have been in the business longer than myself (15 yrs) but the newer agents have to be hand-held on transactions out of their comfort zone.
Apr 01, 2008 01:57 PM
Mina V. Garrey
Commercial Capital Properties - License #01768282 - West Los Angeles, CA
Commercial Capital Properties, Los Angeles, CA

Hi Billie, thank you for taking the time to read my post. You are lucky to have great agents that know the business well enough to represent you professionally. As far as new agents, hopefully with the right training, they can become experts in their chosen specialty.

Good luck!

Apr 01, 2008 03:29 PM
Dana L Thompson
Coldwell Banker South Ogden - South Ogden, UT
Let My Experience make your experience Great!
Well, It seems there are 2 ways to look at this post and I too have to have lived by the stick to what you know theory but for Real Estate. I have participated in a number of Commercial transactions but I mainly stick to Residential. At one time I had a wonderful Mentor for Commercial deals and now that he is gone I have less and less to do with that part of the Biz. After 17+ years I am comfortable in either arena. LOve what you do and Do what you Love, I say.
Apr 02, 2008 08:14 AM
Mina V. Garrey
Commercial Capital Properties - License #01768282 - West Los Angeles, CA
Commercial Capital Properties, Los Angeles, CA
Hi Dana, good quote there at the end. Thank you!
Apr 02, 2008 09:00 AM