There is little that infuriates sellers as much as a buyer's agent who makes an appointment to show their home, and then never comes, having made no effort to cancel, either by contacting an automated showing service or by calling or texting the listing agent to let her know that for whatever reason, she and her clients won't be able to make it.
This happened to my sellers during the Labor Day weekend. They had returned from their weekend getaway early to make sure the grass was newly trimmed and the house was in perfect shape for a Sunday afternoon appointment, which had been requested weeks before. They packed up their springer spaniel and turned on the lights for what they hoped would be a successful showing. When they got back to the house, however, they noticed that nothing was out of place, none of the lights had been turned off, and there was no indication that anyone had entered. They wondered whether the buyers had ever been there.
It wasn't until this morning--two days after the scheduled appointment--that the buyer's agent finally admitted, "We didn't make it to the showing," with nary a word of apology. She simply said she wanted to reschedule for a later date, and left it at that.
Understandably, the sellers are miffed. I don't blame them. There can be many legitimate reasons for a missed showing appointment: the buyers have changed their minds about seeing the home; their car broke down; their child is sick; they're too tired, after having seen several other properties that day, to drive to one more; or their plans have simply changed. I get it.
What I don't get is the lack of courtesy on their agent's part. There's no excuse for that.