Knowing is Good, Not Knowing is Bad

Real Estate Agent with Solutions Real Estate CA DRE #01490977

Knowing is Good, Not Knowing is Bad


In our business there is a ton of information to share, questions to be asked, tasks to be accomplished.


Buyers and sellers often want or need to know certain things, as we do in order to properly represent them, and to appropriately guide them through the transaction from start to finish.


Communication is key, no matter how you do itThere are numerous tasks to accomplish for success to occur, and many other people involved in the process – the other agent(s), escrow, title, mortgage professionals, inspectors, movers and the list goes on.  There are 13 people involved in one transaction I am in so far (not including the buyers) and we are not done yet.


I don’t know about you, but I like to know what’s going on , who is doing what and when, and to get answers to questions.


Knowing is good – you can deal with the issues if you know the answers to your questions, even if it's not the answer you like to hear, or at least that someone is getting you the requested information. It’s good to know that someone has done what you asked (say, ordered the title search or the HOA docs) provided you with the information you requested, or is doing what they are supposed to do in a timely manner (scheduling the appraisal, completing the disclosures, sending out the loan docs, removing the contingencies).


working together means communicating togetherThere are essential dates in any contract that need to be met and timely communication is key. Responding to emails, phone calls and text messages promptly and with the information needed, or just to provide an update on the staus, can help things run so much more smoothly. Plus it's just plaine courteous.


Not knowing is bad.


Not getting the answer you need, or not getting a call back to confirm information or to find out the status of something (e.g., loan approval, appraisal, offer acceptance), means you cannot provide the service necessary for your client and to keep the transaction on target.


Don't keep people guessing!I hate telling my clients “I’m sorry but I have called and emailed and I still do not have that information or an update."


So often one action is dependent on another, and until step 1 is done, step 2 cannot proceed. And things just do not always happen automtically - someone has to take action. You get the idea.


Even if the information you get is not what you want to here, or the task you were told would be done is not, you can at least deal with the problem if you know what is going on or have some sort of response. With all the balls in the air in our business, and the numbers of people involved, making sure the people that need to know DO know is critical.


Knowing is good. Not Knowing is bad


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Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

Why do people seem to think that if they ignore a problem, it will go away? I'd rather know so we can handle it. 

Sep 12, 2014 10:13 AM #1
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

Jeff, Not knowing is really bad.  It drives me nutszoid when the agent on the other side of the transaction, or anyone for that matter, goes radio silence and does not respond ... nothing, zippo, nadda! It really does reflect on us with our clients even though we don't have any control over what others do, or don't do.

Sep 12, 2014 11:23 AM #2
Ed Silva
RE/MAX Professionals, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Jeff, having the knowledge and understand of what needs to be done is a good thing. Having to deal with people who do not know and don't seem to respond properly is not a good think, or in your parlance, bad.

Sep 12, 2014 11:47 AM #3
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Jeff- truer words were never spoken.  Most people can deal or adjust with information they are given.. it's when we don't know and can't seem to get the answers we need that we feel so frustrated.

Sep 12, 2014 12:15 PM #4
Sybil Campbell
Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia - Williamsburg, VA
REALTOR® ABR, SFR, SRES Williamsburg, Virginia

Jeff, if we know what a roblem is at least we can address it.  If we don't know we can'd do anything about it.

Sep 12, 2014 12:46 PM #5
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

AMEN -- I could not agree with you more.  It is not fun to have surprises a couple of days (or days) of closing.  Be safe, but proceed asap to CBRB.

Sep 12, 2014 01:27 PM #6
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Agreed, Jeff. Not knowing is bad. Clear, complete and often - that 's how communication should work.

Sep 12, 2014 01:51 PM #7
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Karen - I think it's the human tendency to avoid stuff that is potentially negaitve, and to procrastinate

Kathleen - the problem IS the lack of control and needing to depend on others.  Sometimes th communication is terrific even when there are issues and other times we just don't have a clue - drives ME nuts


Sep 12, 2014 02:19 PM #8
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in North Kingstown RI and beyond

Jeff, you are so right on the not knowing and some agents put our relationship at risk with our clients...I have told clients at times to call the listing agent directly.  They get an immediate response, big surprise!, and get the information & come back to me.  I have confronted many an agent later on about it...unfortunately, there are certain people who get away with it even when the Realtor boards have intervened...

Sep 12, 2014 08:26 PM #9
Lenn Harley
Lenn Harley,, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

The three words I never want to tell a home buyer or seller, "I don't know".


Sep 12, 2014 09:54 PM #10
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Jeff. I like this and the photo is perfect. Knowing is good! Well done.

Sep 12, 2014 11:17 PM #11
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Ed - so true. WEe don't always know the answers, nor do others, but at least with some cmmunication you know where things stand and can move forward. Drives me nuts when people do not return call or do what they say they are going to do

Kathy Streib And it makes it tough to do our jobs and help our clients


Sep 13, 2014 03:13 AM #12
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

I just responded on Karen's post that I like to know what's going on even if it's not what I want to hear. Communication is everything and it is something I pride myself in. No one can fault you if you keep them informed along the journey.

Sep 13, 2014 05:46 AM #13
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Jeff,

You are so right..communication is everything..ignoring a question is not going to make it go away and will only anger the person asking. If you don't know the answer ..find the answer..know where to go and utilize your do have resources right??

Sep 13, 2014 07:18 AM #14
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Sybil - it really is as simple as that. And our clients need to know when there is a problem so they can deal with it, with our help as needed

Joan - no doubt we all contend with this reglarly in our business.

Lottie - thankfully I find that is most transactions the communication is pretty good, with exceptions here and there. I am working with a tremendous team right now and it is such a pleasure


Sep 13, 2014 08:42 AM #15
LaNita Cates
REMAX of Joliet - Joliet, IL

Well said Jeff! I've had to call and email and get to the point of HOUNDING for a simple question!!

Sep 15, 2014 11:36 AM #16
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Jeff - it is very frustrating when you are trying to follow up on all the balls in the air and you can't seem to get a response.  Not knowing is very bad.

Sep 15, 2014 12:18 PM #17
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Ginny - yep it happens far too often. Some agents, and other RE professionals are excellent communicators and others, well, pretty bad.

Lenn - agreed. But at least if we DO have to say that we can also tell them we will GET the answer

Sheila - well who wants to play a guessing game?

Jane - I so agree, especially with your last point

Dorie - well one would hope. I think people get more annoyed by no answer than an answer they don't like (with some exceptions, I suppose)


Sep 16, 2014 06:09 AM #18
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Jeff Dowler, CRS

The Southern California Relocation Dude
What's my Carlsbad CA Area Home Worth??
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