Knowing is Good, Not Knowing is Bad
In our business there is a ton of information to share, questions to be asked, tasks to be accomplished.
Buyers and sellers often want or need to know certain things, as we do in order to properly represent them, and to appropriately guide them through the transaction from start to finish.
There are numerous tasks to accomplish for success to occur, and many other people involved in the process – the other agent(s), escrow, title, mortgage professionals, inspectors, movers and the list goes on. There are 13 people involved in one transaction I am in so far (not including the buyers) and we are not done yet.
I don’t know about you, but I like to know what’s going on , who is doing what and when, and to get answers to questions.
Knowing is good – you can deal with the issues if you know the answers to your questions, even if it's not the answer you like to hear, or at least that someone is getting you the requested information. It’s good to know that someone has done what you asked (say, ordered the title search or the HOA docs) provided you with the information you requested, or is doing what they are supposed to do in a timely manner (scheduling the appraisal, completing the disclosures, sending out the loan docs, removing the contingencies).
There are essential dates in any contract that need to be met and timely communication is key. Responding to emails, phone calls and text messages promptly and with the information needed, or just to provide an update on the staus, can help things run so much more smoothly. Plus it's just plaine courteous.
Not knowing is bad.
Not getting the answer you need, or not getting a call back to confirm information or to find out the status of something (e.g., loan approval, appraisal, offer acceptance), means you cannot provide the service necessary for your client and to keep the transaction on target.
I hate telling my clients “I’m sorry but I have called and emailed and I still do not have that information or an update."
So often one action is dependent on another, and until step 1 is done, step 2 cannot proceed. And things just do not always happen automtically - someone has to take action. You get the idea.
Even if the information you get is not what you want to here, or the task you were told would be done is not, you can at least deal with the problem if you know what is going on or have some sort of response. With all the balls in the air in our business, and the numbers of people involved, making sure the people that need to know DO know is critical.
Knowing is good. Not Knowing is bad