Recently I overheard an agent complaining about receiving "robo-texts" requesting feedback just seconds after opening the door to a listed property. It wasn't the inquiry or desired feedback that the agent objected to, it was the impersonal nature of the request. The agent said he was happy to share his observations and ideas with the listing agent, but he would have appreciated a phone call. This got me thinking about the generational differences in our field.
There is no doubt that generational differences exist in every profession, but the way in which we contend with them as real estate professionals can make or break a deal. I read a great blog on Active Rain just the other day by a loan officer (@Maureen Martin) who cited reasons why Millennials are having trouble buying homes. Maureen's blog related all the reasons potential buyers in their 20's and 30's are struggling to purchase homes (college loans, recession, finding steady jobs, etc). As we conduct business with a gamut of age ranges, we have to consider the differences in generations who text everything versus those who await traditional phone calls. Some want instant feedback from their agent and others want to meet and discuss things in person or over the phone. Working with fellow agents requires the same consideration. I always want to provide optimal service to my clients and fellow real estate professionals in their preferred mode of communication, whether it be a quick text, personal phone call or handwritten note.
I am somewhat sandwiched between the new, technologically savvy generation and those who prefer the personal touch; I'm happy to accommodate folks in the way that best serves their needs. It's just something to think about as we are out there in the field, meeting potential buyers, or requesting feedback on a listing.
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