September has been a very eventful month at HouseLens. Aside from the usual excitement of being a fast-growing company, we had the novelty of going through a major expansion in our Customer Service department!
Our new markets have flooded us with new customers, and our existing Customer Service team was stretched to the limit. So CRO David Greenberg, who oversees Customer Service along with Sales and Marketing, decided it was time for some big changes.
We started by knocking down the wall between Customer Service and the conference room to create a mini-call center with ample room for several more customer service specialists.
Dave got ample input from the Customer Service team to make sure the new space would be both comfortable and functional.
Then we patched, repainted, and installed new phones and computers. We've been moving so fast that our contractor is still trying to catch up--the new workstations are at temporary tables while we wait for new furniture and supplies to come in!
While the new call center was under construction, Dave and Andy started looking for new Customer Service Specialists to fill the desks. They put out some ads and got a flood of responses – lots of people are eager to work with an innovative, growing company! So far, they’ve added two new team members: Melissa Poelker and Skyler Field. We’re excited to have these new folks join the HouseLens family and look forward to growing the team even more over the next couple of months!
As for our conference room, we relocated it to the rear of the building. The construction is a bit disruptive, but it’s totally worth the inconvenience. There’s just something exciting about knowing that we’re growing so much, we’re almost bursting at the seams. And we’re thrilled to be able to expand our Customer Service department so we can continue to provide quality, personalized attention to our customers as we grow!
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