Tips on Mastering your Memory

Real Estate Agent

Have you ever been somewhere, seen a client and tried to dodge them because you just cannot remember their name and do not want to be embarrassed? If you are like me I use my husband as my scapegoat. The ol' rule of, if I don’t introduce you immediately I forgot their name, so he introduces himself and calls me rude hahahahaha.  We recently had a wonderful training with the renowned Craig Krause with Direct Development Training to help with that. I mean after all, it is important to remember them right,? We do want referrals from them and that means they need to remember us as well. We owe them that. 

Cool research fact. NY University did a study and found that 11 major decisions are made about a person in the first 7 seconds of meeting them! Wow, you have 7 seconds to win that client. Use these tips below to win them and keep the referrals coming from them.


The tips he gave us were so simple, why did I not think of that? If you have been around people more than a day we all know their favorite topic is themselves. It should not be as complicated as rocket science to know that we should use these three simple tips: 1.) Talk in terms of them.  2.) Stop and clear your mind; your mind actually blocks information the busier it is. As agents, we are constantly multi-tasking; we have a ton of things going on with trying to remember to get things done for other clients, not to mention your own personal demands. 3) They love to hear their name, just like you and me. You know you love it when you are in your team meeting and your name is thrown around by doing something great or closing that mega deal, so do our clients, say their names to them.  Repeat their names 2-3 times, does not have to be like Jim, Jim, Jim, do it in terms of what they are looking for and their current interest ex: Jim you are looking for a 3 bedroom; Jim, will that be 1 story or 2 story; Jim, does backyard size matter; Jim, I can imagine you will want a pool since you mentioned earlier in our conversation you like late night dips. You get the picture.  Bottom line, take time to remember their names and USE IT! 

Comments (5)

Tammy Adams ~ Realtor / Podcaster
Maricopa Real Estate Co - Maricopa, AZ
A Maricopa Agent who Works, Lives & Loves Maricopa

I am sooooo guilty of this. I can remember all types of details of my time with a person other than their name. LOL  I think my head must just think names don't matter.   :-)   Great tips, thanks for sharing!

Oct 06, 2014 02:48 AM
Potranco Realty
Potranco Realty - San Antonio, TX
"Sold with Potranco Realty"

Chasity, my mind is always full of crap busy or not, I love your blog post and wow 11 major decisions are made about a person in the first 7 seconds of meeting them! Thanks for sharing. Now what was your name?....just kidding you have an easy name since its the same as my niece.

Oct 06, 2014 02:52 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Chasity and welcome to Active Rain. This is a terrific blog and I am going to try this technique today.

Oct 06, 2014 03:30 AM
Chasity Rosales
El Paso, TX

Sheila Anderson, you will be amazed. I have tried to many times and winning :) especially the one where I clear my mind, pause and let it come to me. It works, it really works lolololol.

Oct 06, 2014 03:50 AM
Troy Erickson AZ Realtor (602) 295-6807
HomeSmart - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Chasity, I know that using their names helps to remember them. However, I must be an oddball because I do not like to hear my name mentioned over and over again by someone else.

Oct 07, 2014 06:42 AM