On 10/6/2014 Penny Rafferty received a 5 Star Customer Service Rating from Kelsey Sorrell when she assisted her family buying their first home in Pooler, GA.
What made you decide to work with Penny: "I've actually heard of you before and read some great reviews about you. In the beginning you also told me that you have plenty of experience with first time home buyers, which made me confident you would be the right Realtor for me. Also, the first time I spoke with you on the phone you were very friendly and immediately put me at ease. I decided right away you would be the perfect Realtor for me."
In your own words, what did you like about working with Penny: "I loved that you were always available to answer my questions whether it was through email or over the phone. I was really impressed that even when you were on vacation you kept up with everything that was happening back here and still answered the phone every time I called with a question. I also liked how hard you fought to make sure I got the home at the right price. A huge plus to the whole process was that you were friendly and funny, and just an outright joy to be around."
"Penny Rafferty is a great Realtor to work with, especially for first time home buyers. My husband and I were looking for our first home in the area, and didn't have much time to find one, as we were going for the USDA loan before it expired. We had a huge needs/wants list, which Penny helped us to narrow down and focus on what we really need and want in our first home. Within just a couple weeks we looked at every townhome in the area that was within our price range and found the perfect one. Unfortunately, someone else had put in an offer at the same time as us, but Penny helped us to go in strong and to get the contract on the house, yet still remain within our budget. Throughout the USDA process of the loan, Penny constantly answered my phone calls and emails, and thoroughly explained every question I had, whether it was about the loan or anything to do with the home buying process in general. She was very attentive and made me feel like I was a very important client. A huge bonus to the whole process was Penny's attitude and personality. She got me through everything with her positive attitude that never wavered and her friendliness, which made her really easy to talk to. I would definitely recommend working with Penny Rafferty to anyone trying to buy or sell a home."
Well done Penny, thanks for providing your client with a great home buying experience!
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