Gloria Todor
Berkshire Hathaway Home Services - Newtown Square, PA
& Doug Durren (484) 431-3686 in SE PA

Ed, Sounds like you were the only agent to do their homework before going on a listing presentation.  Your story explains how you are a full service agent to your clients and know how to get a house sold!  If you had not come along there would have been a lot of problems after a buyer was found.

Thanks for the post.

Gloria

Oct 15, 2014 10:29 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good evening Ed,

That is showing a client what real customer service looks like! Great job..I'm sure they re still talking about what you were able to do for them!

Oct 15, 2014 11:39 AM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Ed- in my books this is going above and beyond.  You checked before you went to the appointment and you took the lead in clearing up the permit issues.  It could not have been easy , however with your experience you took what to me would have been a mountain to try to climb and paved a very smooth path for the sellers.

Oct 15, 2014 11:59 AM
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Sweating those details is definitely where we become top notch in our field.  Permits are a HUGE deal.  Glad you were able to get everything in order.

Oct 15, 2014 12:25 PM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Ed, you absolutely went above and beyond assisting them with obtaining the CO, we all know how time consuming it is to get that one piece of paper.

Oct 15, 2014 12:40 PM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Ed. Well done, no matter what you call it. Sure you did what you needed to and can not avoid future issues when the property goes on deposit. That is what sets you apart from the crowd.

Oct 15, 2014 07:28 PM
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Ed.  You are the consummate professional.  Excellent follow up.

Oct 15, 2014 08:34 PM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Gloria Tudor, I call it due diligence. It is definitely something that I have to do when calling on a home owner about a short sale.

 

Oct 15, 2014 11:56 PM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Dorie Dillard, they were most appreciative and had given me a glowing testimonial as well:

       Here we come to the end of the process that was at some points a complicated one. It’s thanks to your deep experience and profound knowledge that we were able to clean the mess that we were in. It would have been impossible to face the challenges or overcome the obstacles had we listed the house with any other agent. Our experience with you is the proof that it requires a lot more than a state license to be a successful real estate agent or broker. It’s your honesty, dedication and attention to details that makes you a very distinguished and successful person.
Therefore, we are so lucky that we have met you. As you know we still have family and friends in Connecticut and we are going to make sure they know whom to trust when it comes to any real estate transaction.
Even though the house is sold, this is not the end. We consider this a beginning of a long-term relationship with you where we are going to need your advice in a future house purchase. It was an honor to meet you and we wish you and your family the best.

Oct 15, 2014 11:57 PM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Kathy Streib, as I mention in the post, life experiences allow some to do more than others. Having built a few homes in my lifetime, I am very familiar with the permitting process and all that it entails. This is what allowed me to get their mess cleaned up.

Chris Ann Cleland, yes permits are huge as well as having a CO, all of which can be done if common sense prevails, and of course the knowledge on how to get the access

Oct 16, 2014 12:11 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Beth Atalay, I was very fortunate that the documents had been started and it just required the building inspector to review the file. The health district was far more difficult.

Joe Petrowsky, you do know what is involved and it is patience and always a little luck when dealing with town officials.

Conrad Allen, Thanks, I just call it doing my best

 

Oct 16, 2014 12:36 AM
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

You did what a great Realtor should do, Ed and your sellers must be so appreciative of your thoroughness...it counts!!

Oct 16, 2014 01:18 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I liked the way you think and then proceeded...professional

Oct 16, 2014 03:47 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Ed this is a good example of a Realtor who knows what he is doing and what to look for, and those who also tried to get the listing and did not do the homework.  All Realtors/Agents are not created equal.

Oct 16, 2014 11:00 AM
Dagny Eason
Dagny's Real Estate - Wilton, CT
Fairfield County CT, CDPE Homes For Sale and Condo

Ed-   Well done!    That is a fabulous testimonial they wrote up for you!    I always check the building department for open permits,, or discrepancies like you found.   To bring up to code is another deal, however, if there were no permits pulled.   With a house in Redding, the building inspector was going to make the homeowner pull all of the sheet rock and flooring up just to look in order to give a C/O.   He was probably the only one anywhere who would do something that awful, but .....

That was due diligence that you did that few real estate agents bother to do.  Well done!!!!

Oct 17, 2014 12:58 PM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

Way to go Ed!  It's preparation like this that obviously sets you apart from many others.  I'm very impressed with this entry.  

Nov 02, 2014 11:36 PM
Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Ed, Nice work doing the advance homework to recognize the problem before it became a deal breaker later!

Nov 05, 2014 08:01 AM