Above and Beyond Is part of the Job Description

I think that I tend to go above and beyond quite often for my clients; one particular example of this would be the time that my husband and I went over to a new property management account, that I had listed for rent at 11:30 pm, because someone had broken in.  The property owner who lives in Connecticut, had received a call from a neighbor that someone had broken into the property and had left an upstairs window open. 

This particular owner was especially anxious as they had just had a really bad experience with the first tenants they had renting their property themselves. They rented to the property to a longtime friend of theirs and it went really wrong. The ‘friend’ stopped paying rent, was getting all kinds of complaints and fines from the HOA and trashed the place. 

When I met them they were in town fixing up the place, to get it ready to rent, and were happy to have the responsibility of finding a suitable tenant, in my hands.  They were anxious to start making some money on this property, or at least begin to break even from the loss they suffered from their ‘friend.” So of course they were really upset about the possibility of further damage to their property from this break in. 

When she called me, she was hoping I could get over there first thing in the morning, but knowing everything they had already been through, and wanting to prevent any further loss, I knew it couldn’t wait until the morning.  I called the local police department and my husband and I drove over there.  It was about 40 minutes away.  We got there before the police, but waited for them and once they said all was clear, we checked for damage, and my husband secured the property.  The police thought it was kids in the neighborhood that broke the lock on the window and just climbed in for kicks. 

I contacted the owners around 12:30 am, that all was fine and let them know what happened.  They were very grateful that we came out at that hour and made sure their property was okay. 

The next day, my husband added extra more secure locks to all the windows, just charging the owners for the locks and the property was safe and secure. I have been sucessfully renting the property fro more than two years now and nothing like that has happened agian thankfully.