Above and Beyond Is part of the Job Description

By
Real Estate Broker/Owner with Wolters Realty & Property Management Company BK3045307
https://activerain.com/droplet/4pVD

I think that I tend to go above and beyond quite often for my clients; one particular example of this would bewolters Realty and property management above and beyond the time that my husband and I went over to a new property management account, that I had listed for rent at 11:30 pm, because someone had broken in.  The property owner who lives in Connecticut, had received a call from a neighbor that someone had broken into the property and had left an upstairs window open. 

 

 

This particular owner was especially anxious as they had just had a really bad experience with the first tenants they had renting their property themselves. They rented to the property to a longtime friend of theirs and it went really wrong. The ‘friend’ stopped paying rent, was getting all kinds of complaints and fines from the HOA and trashed the place. 

 

 

When I met them they were in town fixing up the place, to get it ready to rent, and were happy to have the responsibility of finding a suitable tenant, in my hands.  They were anxious to start making some money on this property, or at least begin to break even from the loss they suffered from their ‘friend.” So of course they were really upset about the possibility of further damage to their property from this break in. 

 

When she called me, she was hoping I could get over there first thing in the morning, but knowing everything they had already been through, and wanting to prevent any further loss, I knew it couldn’t wait until the morning.  I called the local police department and my husband and I drove over there.  It was about 40 minutes away.  We got there before the police, but waited for them and once they said all was clear, we checked for damage, and my husband secured the property.  The police thought it was kids in the neighborhood that broke the lock on the window and just climbed in for kicks. 

 

 

I contacted the owners around 12:30 am, that all was fine and let them know what happened.  They were very grateful that we came out at that hour and made sure their property was okay. 

 

 

The next day, my husband added extra more secure locks to all the windows, just charging the owners for the locks and the property was safe and secure. I have been sucessfully renting the property fro more than two years now and nothing like that has happened agian thankfully. 

 

Posted by

 

~Cathy Wolters~

Your Brevard County Property Management Expert 

cathy@woltersrealtyandpropertymanagement.com

 

Your Brevard County Property Management Expert
Your Brevard County Property Management Expert
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Rainmaker
214,570
James Murr
Cortiers Real Estate - College Station, TX
www.cortiersrealestate.com

Great post! I agree that going above and beyond is expected within the real estate career.

Oct 19, 2014 11:42 PM #1
Rainmaker
1,549,515
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Geneva Financial, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

Cathy: There is no question that we wear multiple 'Hats' in this business. It has to be unsettling for an out-of-state homeowner, but they were in good hands with you and your husband's assistance.

Oct 20, 2014 12:21 AM #2
Rainmaker
1,117,968
Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Yep, that is what we do that most of the time goes unoticed.  Great that you are this kind of agent for your clients.  I hope they notice!  :)

Oct 20, 2014 12:56 AM #3
Rainer
132,940
Cathy Wolters
Wolters Realty & Property Management Company - Cocoa, FL
Your Brevard County Property Management Expert

Thank you James, Paula & Sandy

Oct 20, 2014 05:50 AM #4
Ambassador
3,093,114
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

This story reminds me of the time I had to accompany another agent to an alarm that was going off in one of her vacant listings.  It was a false alarm, but the owners weren't there and they had gotten a call and were concerned.

Oct 20, 2014 09:03 AM #5
Rainer
14,195
Debbie Stolle
Integrity FIRST REALTORS - Branson, MO

Definitely an Above and Beyond! I think people often think REALTORS really don't earn the commissions, they don't know about the money that goes into running the business and marketing their homes, but it is things like this that you and your husband did that really shouts out that we care about our clients and it is not just all about money~

 

Oct 21, 2014 02:25 PM #6
Ambassador
2,308,804
Robert Vegas Bob Swetz
Realty ONE Group - Las Vegas, NV
Las Vegas Henderson Homes for Sale

Hello Cathy ... wonderful post and featured to the group:

CUSTOMER SERVICE

Nov 01, 2014 06:52 AM #7
Ambassador
1,207,359
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

That's a really cool story, Cathy.  You and your husband definitely went above and beyond.  Well done and thanks for entering the contest!

Nov 03, 2014 12:22 AM #8
Rainer
132,940
Cathy Wolters
Wolters Realty & Property Management Company - Cocoa, FL
Your Brevard County Property Management Expert

Thank you Robert

Thank you Amanda & Jared, fun contest :)

Nov 03, 2014 05:27 AM #9
Rainmaker
1,518,712
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Fifteen Years Experience in Brevard County

Cathy Wolters - Where you been? Miss you on here. Hope all is well!

Jul 21, 2015 02:11 AM #10
Rainer
132,940
Cathy Wolters
Wolters Realty & Property Management Company - Cocoa, FL
Your Brevard County Property Management Expert

Hi Gary, thanks for checking in with me.  I have been really busy, I really missed seeing you guys at the last two meet ups, and hope to make it to the next one. I am not sure if you know or not, but in January I took the Appraiser Trainee class, and have been working as a Certified Trainee Appraiser as well as still managing a small number of properties.  In February, my husband had a kidney transplant, and I actually was the kidney donor.  So things have been pretty crazy.  My husband is doing really well, and actually went back to work last week. 

I hope all is well with you. 

Jul 30, 2015 02:01 AM #11
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Rainer
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Cathy Wolters

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