No, I Don't Live Here

Real Estate Agent with Integrity FIRST REALTORS 2013024956

I have a listing in a town an hour and a half away from mine


The owner had already taken a new job in another town and had not been at the home in two weeks since we had listed it and I came in to do an open house weekend.

It was early in the morning and as I looked around, there was no mistaking...the grass had to be cut. I didn't have any options but to do it myself. I can't even remember the last time I cut grass. 



I went down to the John Deere Room and found the lawn mower and the gas jug. I rolled the mower outdoors and had a difficult time filling the tank. They have changed those cans so much you need a degree to figure it out.


Starting the mower was another issue. After three pulls of almost starting, I looked down and tried to read the label on how to start. Oh, you need to prime the pump! Where is that button? Now we're cookin'!

I decided to cut the grass in a nice angle so it would show well. 

As I was cutting and sweating, I kept thinking well this is definitely above and beyond the call but if other people in the neighborhood notice..."hey, this REALTOR even cuts the grass if it needs it" well, let's just say it wouldn't hurt my reputation,

As I was getting done and sweeping up my grass clippings the neighbor was in his yard. He said Hi and I did too. He said, "Do you live here? Are you the new owner?" I laughed and said "no, I don't live here, I'm the REALTOR. The home owner has relocated and the grass needed to be cut."

I have often gone "Above and Beyond" the job description of any job I have ever had and wondered why since it I had never noticed others doing the same. But after reading several other posts in "Above and Beyond" contest, I nowrealize that I am far from alone and even feel like it is just in the blood of a good REALTOR to do what needs to be done to help your client sell if you are able.







Comments (18)

Rob D. Shepherd
RETIRED - Florence, OR

I have done the same type of stuff for out of the area Sellers. I am wondering if they really appreciate it or not?

Oct 21, 2014 09:29 PM
Debbie Stolle
Integrity FIRST REALTORS - Branson, MO

Rob, as I walked the yard I was thinking the same thing. But my client was extremely grateful and has since made a point to get out to the home every two weeks to be sure the lawn is in perfect shape.

Oct 21, 2014 10:01 PM
Raymond E. Camp
Ontario, NY

Good morning Debbie,

Great way to go above and beyond customer service.

Hope you were able to use the pool before or after the open!

Make yourself a good day.

Oct 21, 2014 10:03 PM
Debbie Stolle
Integrity FIRST REALTORS - Branson, MO

LOL Raymond  That would have been wonderful. Unfortunately, I got ready for the Open House just in the nick of time!

Oct 22, 2014 12:50 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

The spirit of the Realtor lives on....IN YOU...thank you for this good share

Oct 22, 2014 08:53 AM
Debbie Stolle
Integrity FIRST REALTORS - Branson, MO

How kind Richie Alan Naggar...I appreciate your reading and your comment, thank you~

Oct 22, 2014 12:24 PM
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Hi Debbie, I agree  a good Realtor will go above and beyond to help their clients sell their house...You do, I do and most, if not all, Realtors here in the Rain.

Oct 22, 2014 12:44 PM
Debbie Stolle
Integrity FIRST REALTORS - Branson, MO

Hi Rebecca, Thanks for reading and it is indeed nice to know this is a common trait in the Realtors here in the Rain.

Oct 23, 2014 12:03 AM
Norma Toering Broker for Palos Verdes and Beach Cities
Charlemagne International Properties - Rancho Palos Verdes, CA
Palos Verdes Luxury Homes in L.A.

I've never cut the grass, but that's because that would fall into my son's job description should we ever need to pull out the lawn mower.  Gardening is a 12-month job in CA so thankfully gardeners are easy to find when needed and nothing says "vacant" much louder than a neglected lawn.

That was a sweaty job but you stepped up and got it done!  

Oct 23, 2014 01:35 AM
Nina Rogoff
Boston, MA
Wix Websites for Real Estate Agents

Well done and well said, Debbie! I agree, these kinds of acts are in the blood of exceptional Realtors. I laughed when you talked about the priming button. That would be me, too!

Oct 23, 2014 02:25 PM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

It never fails that if you give in and take a listing that far away from you, that is going to be the one that needs the most "help."  

Oct 24, 2014 10:31 AM
Debbie Stolle
Integrity FIRST REALTORS - Branson, MO

Chris, so far most of my listings are people I already know that wanted me to list their home, since I'm new several are in areas away from me but in places I am at least very familiar with...but it is definitely a challenge. 

Nina, I have never used a weed eater trimmer, so I didn't even try that...I just got close to the house. Out door work is only my forte' if it is a non-power tool

Norma, wouldn't that be nice! My sons have helped me a lot with my staging jobs prior to real estate, but unfortunately no one was available but me! 

To all, it truly was a pleasure to give more than I expected to that day. It felt good.

Oct 25, 2014 12:55 AM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Sometimes little things have a big impact. Nice job, Debbie.

Oct 25, 2014 04:32 PM
Debbie Stolle
Integrity FIRST REALTORS - Branson, MO

Isn't it the truth Lottie? I visited a new church Sunday, which was kind of small compared to what I am used to, and they were saying "thank you" to their Sunday School Teacher (I guess they only had one for all of the children!). Anyway, they presented her with a home-made bound book of pictures and notes that the children wrote to say what they liked most about their teacher, miss Karen. I didn't even know anyone and I was ready to cry. I just thought about really is the little things that make a difference and mean so much to us all~

Oct 27, 2014 07:52 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

Hi debbie, I have done a lot of things, but cutting the grass isn't one of them.  Good for you!  Did the house sell at the open house?

Oct 30, 2014 02:47 PM
Debbie Stolle
Integrity FIRST REALTORS - Branson, MO

Evelyn, unfortunately we didn't even have one person show

We are still on the market but as an out of town Listing, I am not in their MLS...I have been sending individual emails out over 150 so far and am starting to get a few REALTORS in the area to network. My client does not want me to refer the listing out, but I am certainly pressing the issue for his benefit.

Oct 31, 2014 12:06 AM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

Yikes.  Stories like this make me cringe.  If the seller cares that little about the condition of their home, why should you?  

I do appreciate your willingness to do what it takes though.  Thanks for the entry! 

Nov 03, 2014 08:32 PM
Debbie Stolle
Integrity FIRST REALTORS - Branson, MO

Amanda and Jared, I have learned to never assume. I will always give anyone the benifit of my concern before jumping to a conclusion as your comment that "they care so little about the condition of their home."

This seller cared very much about his home and it was immaculate and showed like a display. He had lost his job and was relocating to another city and had to take an unexpected trip to another city that weekend to see a relative in serious condition in the hospital. The grass simply slipped his mind with all of the major stresses in his life. 

He has since made weekend trips back to the home to care for the lawn, dust and vacuum yet refuses to spend the night so he doesn't mess up the home. 

Nov 04, 2014 08:21 AM