My partner and I used to work for a large national title company who has recently announced that they are closing their doors. I live in Pittsburgh and there are no less than 5 or 6 large title companies who have ceased operations here.
When I started at that national title company, their entire business was small mortgage broker shops. We were closing 500 - 600 loans a month. Then new ownership came in and all they wanted was to land the big fish client. They started to lose their customer base, their foundation. At that point, my partner and I realized that this isn't the way to run a title company and we decided to start our own. We are a small title company and here are the benefits to using a small title company;
PERSONAL SERVICE - you will always talk to the same one or two people, which will build strong relationships and these relationships are the foundation to a successful business.
PERSONAL INVESTMENT IN YOUR BUSINESS - as I mentioned, my prior employer used to close 500 - 600 deals per month. If you had a deal that required a little extra effort in regards to title, they would just walk away from the deal. With us, we need to close every deal that we can and if that means we have to put extra time and effort into it, it is just that much more worth it when the deal finally closes. A company closing hundreds or thousands a month doesn't really care if they lose a client giving them 5 to 10 closings a month whereas the same client would be a huge asset to us.
NEVER GET THE RUN AROUND - we would all like to think that everything goes smooth and that there are never any problems, but that is not realistic. Things happen! If you are ever upset about something, you call the large title company and you never get the same person or you get their voicemail and you probably do not receive a return call. With a small title company when you call, you talk to me or my partner, that's it! And if you are upset, we are going to work to make it right because we certainly cannot lose a customer.
These are just a few things that you can expect when using a small title company (hopefully mine)! Best wishes to everyone out there for continued success!
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