The real estate industry has drastically changed over the years due to so many advances in technology. Consumers now have access to most of the same information real estate agents do, and all at the click of a button. You may think that would really bother us, but it doesn't! We love that our clients have knowledge about what they want and what the market is doing when they come to us for assistance. Overall, a well-informed client gets their desired outcome even quicker now. That makes the Aussie Team very happy!
When technology changes or markets shift, an agent or team must figure out a way to set themselves apart in the real estate industry. And the The Aussie Team does this through a perfect mixture of technology and customer service. We are very proud of the service that we provide to our clients on a daily basis. However, we love to go one step above and beyond whenever possible, so I was ecstatic when I recently found yet another way to use technology to the benefit our clients.
I am currently working with a Native American family in Canada who plan on moving to Tulsa soon,. After 2 years of living up north, they've decided to move back to Oklahoma in order to be close to family and friends--we are so happy for them! The challenge was how to purchase a home in Oklahoma while still living and working in Canada.
Thank goodness for technology! The family had already narrowed down a list of homes they would like to see using the information found online. They knew about the neighborhood, the market value of the homes, the schools, and about the city as a whole. They had seen pictures and read descriptions, yet, had not been able to actually view the inside of the homes. Pictures are great to an extent, but you can’t necessarily get the flow, layout, and actual size from just looking at pictures.
So, we used FaceTime to walk every square foot of the property and gave descriptions during the virtual walk-through. The family was able to ask questions, give feedback, and feed hungry children while we walked and talked them through the various homes. Of course, we had a few connection issues and dropped calls, but we made the best of it. In the end, the client felt that they had enough information to make an educated decision on a new home purchase.
I do understand that even with technology, it isn't the same as physically being inside the home, but it really is the next best thing! I also know that selling a house this way may not be the most cutting edge way of doing it, yet, it was a new experience to me. I really enjoyed it and think my clients did too!
We want our client’s experience from the interview to closing to be as smooth as possible. We also want to deliver the best customer service using whatever new and fancy tools we can get our hands on. We will continue to learn about new products, tools, and ways to improve so that we give you the best we can possibly give!