"I am busy every weekend thru the end of the year," said the Agent

Real Estate Agent with EXP Realty 414-525-0563 57026-90 Broker

 We got a call from a Buyer in distress..He had quickly sold his home in a southern state and was working with a relocation company and moving to Wisconsin.

    Man distressed on phoneHe was assigned an agent from another brokerage and told her that he wanted to get out and see homes and close as quickly as possible.  He said no matter what time he named she was not available....and she said never on a weekend at this time of year....He quickly called the relocation company and told him that the relationship was, as we say in divorce, "irretrievably broken."  They told he was free to choose another agent as long as they were trained in relocation and agreed to the fee charged by their company. 

  He had a list of three homes he wanted to say and we quickly called to set up the showings. We had a pre-listing appointment we were able to move until later in the day and called the now delighted buyer back to say we would start our tour of his selections within a couple hours.

   We put together the appropriate pieces of our "tour guide package" for that area of homes and met the Buyer who gave his mate a facetime tour as we went thru each home. We took him to lunch, talked about the homes...his new job,...where he said everyone wore Packer gear... and he said he was going to think about the tour and get back to us.

    Off we went to the other side of town to tour our pre-listing and then planned on going home....when the phone rang....the Buyer had made a decision and wanted to write an offer immediately....OK...how about within the hour ? 

   Green Bay Packer Bag

Sure....that would be fine and we agreed on a place to meet.  We stopped at a store and bought a Green Bay Packer Bag and filled it with Wisconsin goodies...Cheese of course, Gardetto's snack mix, Pinah's rye  chips, Merkt's cheese spread and a seasonal cranberry cheese....a delicious welcome to Wisconsin !

 accepted offer  Offer written,....accepted....and the inspection will be done early Monday morning.  One more thing for everyone to be thankful for this holiday season !

    If you are a relocating buyer looking for a warm welcome to Wisconsin...call the Hansons...we'll make time to give you a tour and show you how our education and successful experience bring you all the best in Wisconsin real estate.

Posted by

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS

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Andrew Mooers | 207.532.6573
Northern Maine Real Estate-Aroostook County Broker

Great handling and no dropping, fumbling the blue and gold ball. The one with the R on the pigskin! Keep it simple, get it done, you folks know what you are doing!

Nov 27, 2014 09:21 PM #1
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Well done, Sally and David.  It doesn't get any better than this.  Not too sure what the other Realtor really does for a living!

Nov 27, 2014 09:28 PM #2
Anita Clark
ColdwellBanker SSK Realtors ~ 478.960.8055 - Warner Robins, GA
Realtor - Homes for Sale in Warner Robins GA

Sally: Congrats on helping this buyer get under contract so quickly. When we are accessible good things often happen!

Nov 27, 2014 09:32 PM #3
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Sally and David,

Some agents are just not adept at juggling several balls in the air at once! Kind of like not being able to walk and chew gun at the same time! LOL!! Good for you for showing this buyer they are important and were a priority to you!

Nov 27, 2014 09:33 PM #4
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

We are happy for the buyer...and the Seller.....and to be able to extend the kind of service people should get in real estate  !

Nov 27, 2014 09:37 PM #5
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Sally and David, typical story. Being a good Realtor® does require some flexibility with no excuses. Busy on the weekends??? Other agent's loss, another sale for you. 

Nov 27, 2014 09:45 PM #6
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

That agents loss was your gain......kudos to you and the new homeowners.

Nov 27, 2014 09:45 PM #7
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Sally and David. Wow....super story and congratulations. What a difference for this happy now, buyer.

Nov 27, 2014 09:47 PM #8
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Now that is great hospitality.  What a huge contrast vs. the other agent who clearly doesn't care.

Nov 27, 2014 09:50 PM #9
Raymond E. Camp
Howard Hanna Real Estate Services - Ontario, NY
Licensed Real Estate Salesperson Greater Rochester

Good morning Sally and David,

Amazing how some will kick a gift horse in the mouth.

Great that you were able to give excellent customer service as usual.

Make yourselves a great day.

Nov 27, 2014 09:57 PM #10
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

We hear this many times too...The Agent is too busy or they don't answer their phone. What a nice way to welcome this newbie to WI!

Nov 27, 2014 10:20 PM #11
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

What a great story!  I am sure the buyer not only appreciated your uber responsiveness, but the extra care with the package too :-)  Congrats on the AO

Nov 27, 2014 10:27 PM #12
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

Great job of getting the relocation job completed Sally K. & David L. Hanson . Was a "cheese-head" involved in the closing of the deal? 

Nov 27, 2014 10:33 PM #13
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

That is great Sally & David, you did good. That is customer service if I have ever seen it.

Nov 27, 2014 11:51 PM #14
Jon Kolsky
Kolsky Realty & Management - Long Beach, CA
Licensed California Real Estate Broker

Sally K. & David L. Hanson ~ the Hanson team does it again!!!! Way to go the extra mile and great job

Nov 28, 2014 01:48 AM #15
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Sally & David- this story should be told to every new agent.  I love too how you quickly put together the "Welcome" bag for your buyer.  Well done.

Nov 28, 2014 04:31 AM #16
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Sally the other Realtor is not going to be busy much longer with that attitude.  Great job in giving this Buyer the attention and service he was looking for.

By the way you should have put some Patriot gear in the bag you gave him so he could cheer on the winning team on Sunday :) :) :)

Nov 28, 2014 07:01 AM #17
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

So glad that worked out well for you two. When agents get too busy they end up damaging their reputations. The other agent's loss is your gain.

Nov 28, 2014 11:51 AM #18
Sybil Campbell
Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia - Williamsburg, VA
REALTOR® ABR, SFR, SRES Williamsburg, Virginia

Hi Sally and David, I'm glad you were available for this buyer, the other agent sounded way too busy!

Nov 28, 2014 02:44 PM #19
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives



Nov 28, 2014 11:16 PM #20
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Sally K. & David L. Hanson

WI Realtors - Luxury - Divorce
For All Things Wisconsin Real Estate...Call the Hansons
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