Real estate floor time is useful for practicing phone skills

By
Real Estate Agent with Grand Lux Realty 914-419-0270 (NY), kat@thehousekat.com, (MT) 406-270-3667, more information to be provided shortly 10301213186

This morning I am working in my office, doing "up" or "op" or "floor" time (depending on what it's called in your local real estate office).  This is supposed to be the time when an agent is available to take care of buyers or sellers or renters who might call or drop by the office. Unfortunately, there are almost NEVER drop ins, as most buyers or sellers start their search for an agent online or via their referral network. And there are rarely productive incoming rental calls either.  Most calls are one of the following two varieties:

 

Sticker shock call:  

A gentleman called in looking for assistance with a specific rental home. He wasn't working with an agent and had some questions. I answered the questions and he indicated he would love to look at the home. I told him I'd be happy to assist him, but wanted to make sure he was aware of the process and fees first, so I shared that information as well.  In our area, the tenant is usually the one that needs to pay a realtor fee and it's typically a month rent that is shared between both the landlord and tenant brokerages. The conversation was going along just perfectly until I said there was a one-month rental fee. Screech! He said, "OK, I'll speak to my family and call you back" and I knew I wasn't going to hear from him again. Subsequent calls to him have been unanswered.

 

I don't really need you call:

A caller this morning was interested in a high end rental home. I let the person know there was a lease in process of being signed for that particular property.  The caller then volunteered that they wanted a 4+ bedroom rental in a certain school district. We talked a few moments about what exactly they wanted, and then the question of whether they had a real estate agent was raised.  "Yes, we are working with one, but she's hard to get in touch with."  Um, you don't need me if you have an agent; your agent needs to be the one you contact with questions or to set up appointments to see properties and if she isn't doing that, then you might want to end your relationship with her.  I didn't say that last part, but just indicated the caller needed to work with her agent to obtain information. And that was that.

 

So floor time is not too useful for helping buyers and sellers, but it certainly is a great time to send out monthly emails, write posts, make calls to follow up on pending activities and real leads and practice phone answering skills. So let's hear it for floor time!

 

Posted by

 

Kat Palmiotti, The House Kat

Licensed Associate Broker, CBR®

Grand Lux Realty, Inc.

428 Main Street

Armonk, NY 10504 *

* still supporting Monroe NY, Orange & Rockland counties.

 

914-419-0270 (cell)

email: kat@thehousekat.com

www.thehousekat.com

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Rainer
247,339
Nicholas Costantino
Engel & Völkers - Hoboken, NJ
CRS, ASP, e-Pro

I think it's great that you keep productive by doing lead generation activities while sitting in the office during floor time. Not all floor time shifts are productive but from time to time I always pick up a really good qualified lead but I can always count on a few hours a week that I have additional time blocked for lead generation.

Nov 29, 2014 12:21 AM #1
Rainmaker
2,302,722
Anita Clark
ColdwellBanker SSK Realtors ~ 478.960.8055 - Warner Robins, GA
Realtor - Homes for Sale in Warner Robins GA

Kat: I used to work a lot of floor time but in the past couple of years less and less consumers call or come in...I now give my time to my assistant in the hope she will pickup the odd buyer.

Nov 29, 2014 12:52 AM #2
Rainmaker
1,765,571
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

It sounds like a chance to work on those things that you can't say out loud Kat.  :)

Nov 29, 2014 01:12 AM #3
Rainmaker
798,059
Troy Erickson AZ Realtor (602) 295-6807
Good Company Real Estate www.ChandlerRealEstate.weebly.com - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Kat, floor time certainly isn't what it used to be. The internet has definitely changed how we do business.

Nov 29, 2014 01:48 AM #4
Rainmaker
1,435,742
Kat Palmiotti
Grand Lux Realty 914-419-0270 (NY), kat@thehousekat.com, (MT) 406-270-3667, more information to be provided shortly - Kalispell, MT
The House Kat

Nicholas - I know another agent in my office who does online computer games while on floor time.  I need to stay productive!

Anita - That's a great idea. None of my closed deals last year were from floor time, but I did get a lot done while I was there!

Tom - I don't say a lot of things out loud!!! :-)

Troy - That's for sure.  Almost every home search starts online.

Nov 29, 2014 03:17 AM #5
Rainmaker
1,143,921
David Shamansky
US Mortgages - David Shamansky - Highlands Ranch, CO
Creative, Aggressive & 560 FICO - OK, Colorado Mtg

Hey Kat yeah those are some amazing calls arent they???

Really waste my time when you are committed to another?

Nov 29, 2014 10:39 AM #6
Rainmaker
1,435,742
Kat Palmiotti
Grand Lux Realty 914-419-0270 (NY), kat@thehousekat.com, (MT) 406-270-3667, more information to be provided shortly - Kalispell, MT
The House Kat

David - Yeah, get divorced first, then call!

Nov 29, 2014 07:14 PM #7
Rainmaker
3,174,149
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

We never did floor time. We are independent Realtors and our time is just that...Our Time. Our marketing gets buyers and sellers to call ~

Nov 29, 2014 08:05 PM #8
Rainmaker
1,435,742
Kat Palmiotti
Grand Lux Realty 914-419-0270 (NY), kat@thehousekat.com, (MT) 406-270-3667, more information to be provided shortly - Kalispell, MT
The House Kat

Larry/Sheila - As a "newer" agent, I need to do everything I can to get the phone to ring!  Thanks for your comment!

Nov 29, 2014 08:21 PM #9
Rainer
1,756,848
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Kat.  Why do people stay with agents that don't call them back?

Nov 29, 2014 08:31 PM #10
Rainmaker
1,435,742
Kat Palmiotti
Grand Lux Realty 914-419-0270 (NY), kat@thehousekat.com, (MT) 406-270-3667, more information to be provided shortly - Kalispell, MT
The House Kat

Conrad - Boggles my mind - there can't be a good reason.

Nov 29, 2014 09:10 PM #11
Rainmaker
3,091,620
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Kat... I can't remember when I last did floor time--must be more than 10 years ago. At our company if someone calls in, our receptions goes  down the roster of agents who are willing to take cold calls  and forwards the inquiry to the agent's cell phone who's next in line.

Nov 29, 2014 10:37 PM #12
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