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Why Home Depot is not your best choice for quality products

By
Home Builder with Safe and Sound Electric LLC E1-125403

Home Depot offers cheap prices and convenient hours.  Sometimes you have to finish a project and need a can of paint at 5 PM on a Sunday.  In that situation you have no choice but to head to Home Depot.  The problem I have with Home Depot is that the quality is not the same as products from other stores.

Some vendors whose products are carried by Home Depot have told me that the store does not like raising its prices.  So, a company initially offers a quality product and gives the store a huge discount because of the large sales volume.  Over time, the manufacturing costs of a product might go up.  Since the store does not like raising its prices, the manufacturer is forced to absorb those additional costs.  After a while, they can no longer continue absorbing those prices and has no choice but to lower the quality of the product offered.  For example, they might start shortening their guarantee period, and eventually they have to make an inferior product to keep costs down.

Home Depot products might look identical to products sold in other stores.  Most of the time it is impossible to tell.  Sometimes their lumber is undersized by a small fraction of an inch. This was clear to me when my father ran out of lumber on a project and ran to Home Depot for some boards.  Once he cut the new boards his measurements were off because of the undersized lumber.

A contractor friend of mine bought a ladder from Home Depot.  It looked exactly like the same model he had bought from a hardware store.  However, the quality was not nearly the same.  The rivets started to fail after just a few months of usage, while his other ladders lasted for years.

Saving money is very important for everyone. That is why we often price shop for goods and services.  However, price is only one element in the equation.  Value is much better measurement because it compares the price to the quality. If you buy a good quality product it will last for years and the cost per year is very little. If you buy a poor quality product, the price might be lower but product might need to be replaced soon, so it ends up costing you more than the good quality product.

I have yet to be dissatisfied with buying the best quality product I can afford.  This is true of everything, from electrical materials, vehicles, services and tools.  However, there have been many times where I bought a cheaper quality product and ended up frustrated.  Home Depot prices may be lower, but the quality is not the same.

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Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Oh I so agree w/ this John and the sad thing is that most people don't realize the difference until later.

In my experience, the plywood is always thinner - often 1/8" so the nails don't have proper grip and it doesn't align w/ what's already in the house.  Many of the tiles are thinner (both ceramic and vinyl. the marble is horrendous...looks good on top, but if you look underneath, you see it's all full of epoxy which means it will probably crack in 1-2 yrs.  Homeowners don't know to look out for this.

Excellent post.

Dec 17, 2014 08:31 PM
Jeff Pearl
Realty One Group Capital / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

The same thing could be true of many retailers. Just like real estate, buyer beware. However, Home Depot does a lot of good. I was at a groundbreaking ceremony for a disabled Marine where a Home Depot rep was present, and Home Depot donated around $100,000.00 for building materials to be used in construction of a smart home for the disabled Marine. They do this all over the country for organizations like Stephen Siller Tunnel to Towers foundation, Gary Sinise Foundation, etc.

Dec 17, 2014 08:37 PM
Barbara Todaro
Retired...Mentoring Newbies - Franklin, MA
Previously Affiliated with The Todaro Team

Good morning John Anello, Stamford Area Electrician  I found your post from Debbie Gartner 's reblog.... most people don't understand that the savings initially will cost them double later.... maybe more than double... another MISSED FEATURE BY ACTIVE RAIN!!!

Dec 17, 2014 08:39 PM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

We have to do a lot more picking through wood to find quality pieces at HD than at some other similar stores. I definitely agree that quality is often missing in their products.

Dec 17, 2014 08:47 PM
Jeanne Dufort
Coldwell Banker Lake Country - Madison, GA
Madison and Lake Oconee GA

In my past life, I was the VP-Merchandising (ie-product boss) for a company that did business with a range of companies - from Home Depot and Lowes, to Restoration Hardware and Pottery Barn.

We were spec-driven, and strove to delivery value at each and every price point.

Value is the right consumer approach - but its hard for non-experts to discern small quality differences.

Dec 17, 2014 08:57 PM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning John. I agree with you on Home Depot and your point generally. Buy the best you can.

Dec 17, 2014 09:02 PM
Raymond E. Camp
Ontario, NY

Good morning John,

Great point on quality of products sold; but it is not just Home Depot!

I have found the local hardware, haberdashery and bakeries to have longer lasting products and if you compare the longevity of the product to price it is generally cheaper.

Make yourself a great day.

Dec 17, 2014 09:52 PM
Rob D. Shepherd
RETIRED - Florence, OR
RETIRED

I agrre. I don't use their stuff on my home. It seems to work great for my rentals and fences.

Dec 17, 2014 10:16 PM
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

John, other than convenience you're going to get what you pay for every time. I won't say every product they sell is sub-standard although they do ride the cusp on many items. Here via Debbie Gartner.

Dec 17, 2014 10:45 PM
Women of Westchester Working Together
Women of Westchester Working Together - West Harrison, NY
Women helping Women get ahead

Super post, John.  I am surprised this isn't featured yet.  Hopefully, it will be.  - Debbie

Dec 18, 2014 06:31 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Associate Real Estate Broker

John it's like that with any big bx store, regardless of product. The quest to make a profit with volume means a sacrifice for quality, but when it's all done, it is always Buyer beware

Dec 18, 2014 07:02 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

John - you are right about this.  I have heard the same things from plumbers and contractors.  It looks the same but it's not.

Dec 18, 2014 08:33 PM