Are You on the “List of Agents I Want to do Business With?”

By
Real Estate Agent with Solutions Real Estate CA DRE #01490977

Are You on the “List of Agents I Want to do Business With?”

 

My last transaction of 2014 went very smoothly. While there was a fair amount of negotiating until we got agreement on the price – indeed it seemed at one point that no agreement was forthcoming – once we were in escrow things proceeded smoothly.

 

We had a number of visits to the home for inspection purposes, which was complicated due to the work schedules for the seller, but the other agent was terrific to work with from start to finish. There was a ton of communication via email, text and phone, and all proceeded just as it should with an on-time closing just before Christmas.

 

are you a cooperative agent?At the end, during our final walk-through attended by the listing agent, per the sellers’ request, the agent told me, in front of my clients, that I was on her list of agents she wanted to do business with.

 

No doubt we all know agents we would love to work with again, as well those we hope we never run into again, much less have to conduct a transaction with. So how does one get on that preferred list?

 

Seems to me a bit part of it is communication, from the beginning to the end. It needs to be timely, clear, and relevant, no matter how you communicate.

 

it's your choice to be cooperative or notThere should also be cooperation between you and the other agent. Yes, you are representing different clients, and different interests, but both parties have a common goal – the closing – and a contract to adhere to.

 

Cooperation means responding to requests for information, answering questions, providing paperwork in a timely manner, showing up for appointments (e.g., inspections) on time, and so on.

 

I think it’s also important to be pleasant and courteous during the transaction, and keep one’s personal agenda out of it – obviously much easier to do when things go well and the other agent is behaving likewise. Being crabby, rude, contentious or intimidating, even when issues arise or there are problems to resolve, is not going to help matters and probably will make things worse. One still should behave in a professional manner.

 

Will all transactions proceed smoothly, and every agent you work with be someone you want to do repeat business with? Not likely. But wouldn’t you rather be the agent that others want to do business with as opposed to someone  they avoid like the plague?

 

It's your choice.

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Ginger Harper 01/04/2015 08:53 AM
  2. Tom Braatz Waukesha County Real Estate 262-377-1459 01/05/2015 10:04 AM
Topic:
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Groups:
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Tags:
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professional conduct
jeff dowler crs

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Ambassador
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Charita Cadenhead
Keller Williams Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)

It's very refreshing to look forward to working with a particular agent again.

Jan 05, 2015 04:41 AM #45
Rainmaker
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Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

I certainly like the sentiment and message expressed in your final paragraph, Jeff Dowler CRS.  While in this day and age of real estate and lending, we certainly cannot promise a "bump-free" transaction, we can perform our services in a manner and way that make us a professional that others hope to do business with .. and refer ... in the future. 

Oh .. if everyone had those same feelings!  Maybe you just started something!

Gene

Jan 05, 2015 05:04 AM #46
Rainmaker
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Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

I will work with any agent on any transaction. I have no enemies that I know of. And if they are out there, I have no need to know. It's none of my business. My focus is to close the transaction for my seller, even if the other agent is uncooperative, combative, and completely ignorant of anything real estate-related, I will still get it closed with a minimum of hassle.

Jan 05, 2015 05:07 AM #47
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Kevin Mackessy
Blue Olive Properties, LLC - Highlands Ranch, CO
Dedicated. Qualified. Local.

Most of my referral network firmly places each other at the top of our preferred lists.  I have a go to guy in every category, which is nice. 

Jan 05, 2015 05:59 AM #48
Rainmaker
744,215
Robert Hammerstein
Keller Williams Valley Realty - Hillsdale, NJ
Bergen County NJ Real Estate

Jeff Dowler CRS  we hope we are on your list... We have had several referral transactions with agents here in the rain. It has been a very rewarding experience for both sides of our outgoing and incoming business. It's very important to me as well as my customers to whom I send out referrals too. So far so good. 

Jan 05, 2015 08:09 AM #49
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Debbie - that is certainly true. Fortunately, at least for me, the list of agents I would prefer to not have to deal with is reasonably short

Debbie R - I think egos, and personal agendas, get in the way. Certainly when a transaction is not going well things can get a bit emotional, which is when you sometimes see bad behavior

Sussie - I suspect we would all prefer to be viewed that way

Colleen - that's good news for the industry and consumers!

Troy - it really shouldn't be that hard to make it a positive experience overall.

Anna - well it's a pity some people have to act that way. Human nature I guess. I find that if I am pleasant and cooperative it certainly seems to help the other agent be so as well, even when things get a bit contentious.

Nicole - same with me. And even if we don't want to work with certain agents there is no choice if our buyer wants their listing or they bring us a buyer to ours

Claude - well that's how good, and bad, reputations are created. And word DOES get around. There are a number of agents in our area who do a fair number of short sales and REOs and a few of them have very poor reputations

Pamela - agreed. Everyone wants more of the good ones!

Jeff

 

Jan 05, 2015 08:38 AM #50
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Catherine Marcy
HomeSmart Professionals - Palm Springs, CA
CA Desert Home Specialist

Excellent....Of course, the agent that is great to work with.  There is no reason to make the transaction more difficult.  Mutual respect, open communication, and follow-up are so important. You get a lot more with honey to make it a win-win for everyone.

Jan 05, 2015 10:37 AM #51
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Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Jeff, I had an end of the year settlement with an agent who was fabulous.  And I never met her!  We'll have to get together for lunch this month.  This is a list that we all want to be on.

Jan 05, 2015 10:54 AM #52
Rainer
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RVA HomePRO Michael Hottman
RVA HomePRO Realtor with Keller Williams serving Hanover, Henrico, Chesterfiled and Richmond, Virginia - Glen Allen, VA
Helping you achieve goals in life & real estate

I have a short list of agents I do not look forward to doing business with and several others I enjoy doing bussiness with. Most of it's centered around if they will work with you - an communication is a big part of that.

Jan 05, 2015 11:09 AM #53
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Fred - that's great. I would say I am about the same. The list of agents I have really enjoyed working with is pretty long, some of whom I never met in person

Jeanne - absolutely agree with you on that

Brenda - now there's an idea

Mike -  and that is no surprise is it?!

Jill - ditto. But we forge ahead don't we?

Joan - fortunately I suspect for most of us the list of people we don't want to work with is fairly short

Tammy - very cool to get an LI recommendation. Congrats

Catherine - that's certainly a perspective we don't hear much about. but an important one. Same for buyers working with certain agents

Laura - makes sense to me

Christine - and we must take the bad with the good, right?

Russ - I certainly don't have an actual written list, it's in my head. Seems that the bads ones are easy to remember

Sham - and a very good motto it is!

Elyse - indeed. It's really not that hard

Kat - too bad! But I bet we all experience that sort of thing now and then. Grin and bear it. Maybe if you are really nice you can turn that agent around

Nina - I do the same with TY notes every time as well. We really ARE colleagues working toward the same ultimate goal with our respective clients.

Richie - well we really DO have to work with everyone, like it or not, don't we?!

Richard - now THAt is a really nice side benefit! Good for you!

Patty - thank you for stopping by and for the compliment!

Jeff

Jan 05, 2015 12:28 PM #54
Rainmaker
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Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Jeff I am lucky like you that the list of Agents I do not want to deal with is short and then again there are a few with whom I hope to do a deal again because of the class and style they showed during difficult a difficult transaction. Endre

Jan 05, 2015 02:31 PM #55
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Kathy Goldman
REVA Online | SEO Boost For Real Estate, Social Media Marketing for Real Estate and Real Estate Blogging Expert - Waukesha, WI
Social Media & Marketing for Real Estate

As a Real Estate Virtual Assistant there are many agents I may not want to do business with. I think Jeff is right about communication. That is paramount to any relationship, especially a working relationship! You can see more about how I manage business at www.REVAonline.com. Great Post! Lots of great comments too!

Jan 06, 2015 12:27 AM #56
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Michael -compliments are always welcome, and it's good to know a colleague appreciates you

Thanks, Belinda. It was especially nice that she shared her thoughts in front of my clients. i certainly felt the same way about her and told her so, and snet her a TY card!

Kevin - interesting thoughts. I have heard that before. I think things need to get off on the right track from the very beginning, with a friendly call when you are submitting the offer (or before), or a call to the selling agent that you have received the offer.

John - I think communication, and how you communicate, is key

Charita - agreed. There are many I would like to work with again but have not yet had that opportunity

Jeff

Jan 06, 2015 03:48 AM #57
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Gene - excellent point, thank you!

Elizabeth - we do what we have to do regardless of how the other agent acts. It is just more pleasant when the team works well together while doing their respective jobs

Kevin - same here. It's a good feeling to have those we can recommend, and who recommend us!

Robert - well of course you are. Do you know how long we have known each other even though we have not met face to face?

Thanks, Catherine. Transactions can be tough enough at times without egos and bad behavior getting in the way

Jeff

Jan 06, 2015 11:02 AM #58
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Pat - I enjoy meeting the other agent but have more recently had a number of deals where I did not. The ones we get to meet seem to be the ones who are better to work with

Michael - a number of us have talked about the importance of communication - no doubt it is key

Endre - and hopefully the ones we don't want to work with if we can help it don't come along often

Kathy - I expect this is true for a number of vendors. One hates to turn away business but why work with jerks if you don't have to

Jeff

Jan 07, 2015 12:08 AM #59
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Michael Blue
Home Smart Realty West - Encinitas, CA
REALTOR - 760-889-8877, Encinitas/Carlsbad

It's called professional, experienced behavior.   Many have it and it always shows. Likewise the opposite will show, eventually. 

Jan 07, 2015 10:37 PM #60
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Michael

So very true. Thankfully we see much more of the good than the bad

Jeff

Jan 07, 2015 11:09 PM #61
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Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

Jeff Dowler CRS - I've been so lucky not to have anyone contentious on the other side. If we keep it professional, I believe they will too. Those times when I seemed to do all the "communicating", the other agent had some problems (usually personally) and I didn't mind taking up the slack. Life happens.

Jan 08, 2015 08:05 AM #62
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hella

So true. I think for the most part the bad behavior is pretty rare, and as you point out if WE act professionally it may cause similar behavior in the other agent. Sometimes you can tell from the start that things may be touchy while others get off on the right foot immediately.

Jeff

Jan 08, 2015 09:41 AM #63
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Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

When everyone plays nice together it makes the transaction a lot easier!

Jan 09, 2015 12:16 PM #64
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