“It was on the market so long because the House was waiting on me.” These, are words a Realtor loves to hear at the closing table from a Buyer.
I plan to attend every closing because it is an opportunity for me to give the ultimate in customer service. It is a confirmation, I was there at the start, and saw you through all the way to the end. I get learn so much about both Seller, Buyer, their Attorneys, and the Cooperating Agent. One Attorney shared about his love of Boating, the other Attorney told us about the sports activities of his teenage sons, the Buyer informed us of his childhood fun discovering the Tunnels, Al Capone constructed throughout the Historic Chicago Chatam neighborhood, and the Buyer’s Broker told us about her travels to the Amsterdam Red-Light district this past summer.
When conversations like these takes place at a closing, the time it takes to sign all the documents goes quickly, and it confirms all went well with all aspects of the transaction. A joyous memory is created at the end of a homeownership journey for the Seller. A joyful new memory at the start of a first-time homeownership experience for the Buyer.
As I sat in the rehabilitation room with my elderly Seller recovering from hip surgery, after the closing, I got to share with him the joy he created in selling a good solid home to this Buyer he liked. “We had a long road to travel on this one, but I knew we both could endure the time required.” Oh, did those words touch me from this Valued Seller.
He was a referral to me from his girlfriend who I had served on the marketing of her home in the Historic Chicago Beverly neighborhood. It is the highest compliment a Realtor can receive when a Spectator to a transaction decides they want me to serve them in the future. I never take this form of acknowledgement of my professionalism for granted.
Upon meeting my Valued Seller’s Buyer at the closing of my Chatam listing, I immediately told him I was so proud of his hanging in there to the end. I told him there was one point in November, 2014, I wanted to call his Lender and say, “will you just stop putting this man through all of this, and give him the financing?” We initially negotiated the contract in early August, 2014, and closed just after New Year’s 2015. I remember so well because I was visiting my Daughter in Herndon, Virginia. I am so grateful technology affords me to take a short out of town break, and still serve my Valued Clients as if I am in town.
I had marketed the home over two years due to three prior failed contracts. Two of the Buyers could not produce financing with my Valued Seller patiently giving each over 60 days to get financed. A third Buyer rejected the home after their professional licensed inspection of the home. Their Broker allowed me to speak with her Buyers directly. After confirming my Valued Seller agreed to complete all the recommendations in the inspection report, they decided it was not the right house for them. I kindly thank them for making the investment in the home so my Valued Seller could make the home even better for the next Buyer. Guess who that next Buyer is?
I can understand how by this part of the story you’re asking why so long an effort in marketing this home. When Realtors serve very affordable marketplaces, they work far harder to sell homes due to the challenges in the local economy, and must prepare their Value Sellers we may have to endure a longer market-time, and negotiate several times before the right Buyer is procured.
I want to add what made this present deal go so smoothly is something I do in every transaction when I’m working with a Cooperating Broker. At the very start of the transaction I make every effort to bond with them. I tell them we are now a team with a goal to get this transaction to the closing table with uncompromising integrity. I ask them to please communicate with me immediately whether good or bad news. I want them to know I make it safe for us to unite with our thinking-caps on whenever we encounter a challenge in a transaction.
The Buyer selected a Loan Officer their Broker knew well and trusted. The Buyer’s Broker never wavered on her belief this Loan Officer could come through with the financing. Her confidence help my Valued Seller endure this five month deal pending process. The Buyer never wavered on their motivation and cooperation with their Broker and Lender. This level of teamwork results in joyous closings, the successful realization of relocation goals. Most importantly, the Buyer walked away from the closing table knowing all parties involved cared about them, wishing them amazing success in first-time homeownership.