Nobody Likes Being Called a LIAR! Part Deux

By
Property Manager with Gibson Management Group, Ltd.

During January and February, I take the time "refine" my resident handbook that accompanies my leases, my written material * cleaning instructions * as well as my move-in procedure.

 

My PRIOR move-in procedure including new front door mat (old one to the deck, back entry or garage), water bottles in the refrigerator, new toilet paper rolls on holders, air scent canisters on refrigerator and in the master bedroom closet and NEW clear shower curtain liners and rings on shower rods...these I usually put up while prepping the property for showing as I have a supply in my car and want the fold-lines to smooth out.

 

Last year FOR THE FIRST TIME, I had a new MALE resident challenge me that the clear shower curtain was NEW...He indicated it was NOT new and that it should have been NEW when they moved in.

 

I prepped a house for move in on Wednesday and remembered his remark so I think I have solved this problem for future residents....

 

Rather than taking my time to install these items, I'll just leave them on the bath counter IN THEIR WRAPPERS so that the new residents can install them themselves....and know that they are new. 

 

I did not mind doing them in the past; however, to get chastised over this process is not worth it.....WOO-SAAAA!

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Rainmaker
3,296,393
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Wallace, your welcoming move-in should never be challenged! Wish some of my move-ins were as nice! Enjoy your day! 

Jan 15, 2015 06:56 PM #1
Rainer
1,756,848
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Wallace.  No tenant is going to get the best of you.

Jan 15, 2015 07:30 PM #2
Rainmaker
1,445,011
Kat Palmiotti
406-270-3667 (MT), 914-419-0270 (NY), Broker in NY with Grand Lux Realty and in MT with (coming soon!) - Kalispell, MT
The House Kat

There you go, there's a solution to every problem -- although next thing you know,someone will say there wasn't one left for them.  Some people can always find a way to cause trouble!

Jan 15, 2015 07:53 PM #3
Rainmaker
1,237,346
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

Most residents would not expect new shower curtains to be at the property so when the fact that I do install them and it is question that are NEW and not left by the former residents I need to counter that and still have the curtains available...just like the TP 

Jan 15, 2015 08:13 PM #4
Rainmaker
2,346,102
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

You know I love your way of thinking, always have Wallace.  Great solution.

Jan 15, 2015 08:38 PM #5
Rainmaker
1,237,346
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

My HORROR is that they are tired and dirty from moving and use the shower without any curtain...YIKES!

Jan 15, 2015 08:41 PM #6
Ambassador
2,740,947
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

I think I might install the new shower curtain but leave the price tag attached.

If folks have to install their own shower curtain, they may not.  Water everywhere isn't a good trade-off.

Or, YIKES!!

Jan 15, 2015 09:26 PM #7
Rainmaker
1,766,782
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

What a unique service this is Wallace S. Gibson, CPM , great idea for the rental property manager to consider. There will always be some "bad apples" though.  :)

Jan 15, 2015 09:46 PM #8
Rainmaker
739,647
Pete Xavier
Investments to Luxury - Pacific Palisades, CA
Outstanding Agent Referrals-Nationwide

Wow, one has to challenge a dollar store item, not worth it! Seen good shower curtains at the dollar store.

Jan 16, 2015 08:57 AM #9
Rainmaker
1,237,346
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

Pete - I get them by the dozen at Target...good quality and they last as a stand-alone shower curtain 

Jan 16, 2015 01:56 PM #10
Ambassador
2,307,904
Robert Vegas Bob Swetz
Realty ONE Group - Las Vegas, NV
Las Vegas Henderson Homes for Sale

Hello Wallace ... great post my friend and featured to the group:

CUSTOMER SERVICE

Jan 21, 2015 03:06 AM #11
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Rainmaker
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Wallace S. Gibson, CPM

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