Actual conversation with Wells Fargo yesterday

By
Real Estate Agent with Keller Williams Capital City 970700173

I called Wells Fargo yesterday, to straighten out my tax impound account on my own mortgage. Or, should I say, I tried to straighten out.  Anyway, the man on the other end of the phone started out his script with asking if would like to stop receiving paper statements and receive them only through email.  No, thank you was my response.  

We discussed our business, and then I asked him if he could email me the proof of what he was looking at. Do you know what his response was????

 

 

"No, for security purposes we are not allowed to email, but I can fax it to you within 24 hours."

 

(this is me laughing............)

Comments (9)

Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Catherine - That would be funny if it wasn't so typical of the idiocy that has taken the place of common sense pretty much everywhere.

Jan 21, 2015 04:02 AM
Catherine Ulrey
Keller Williams Capital City - Salem, OR
Equestrian and Acreage Property Specialist

So true Dick Greenberg .  So true.

Jan 21, 2015 04:05 AM
Troy Erickson AZ Realtor (602) 295-6807
Good Company Real Estate - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Catherine Ulrey - Sorry to hear you are having difficulty clearing up your mortgage stuff. It seems like any time I have issues like this, the process companies make you go through never make any sense. I wonder if they ever look at it through the eyes of the customer?

Jan 21, 2015 04:32 AM
Nicole Doty - Gilbert Real Estate Expert
Zion Realty - Gilbert, AZ
Broker/Owner of Zion Realty ZionRealtyAZ.com

Faxing something instead of emailing because of security purposes? That makes no sense whatsovever!

Jan 21, 2015 05:20 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

I'm laughing out loud too.

Many folks no longer have a fax machine.  I use a scanner and e-mail the images. 

Jan 21, 2015 06:18 AM
Michael Dagner
Brokers Guild Classic - Denver, CO
Your Denver Homes Realty Expert

Catherince, that's crazy funny.   Post on their twitter and see if you get someone's attention. 

Jan 21, 2015 11:45 AM
Claude Labbe
Real Living | At Home - Washington, DC
Realty for Your Busy Life

This is crazy.  If a 3rd grader would have used this logic, the teacher would not have given him/her credit.

Absolute insanity, and yet, they many our money, our mortgages and in many cases, our transactions.

I'll trust you had a fax number to give them.

Jan 21, 2015 02:00 PM
Catherine Ulrey
Keller Williams Capital City - Salem, OR
Equestrian and Acreage Property Specialist

Very disturbing, isn't it Claude Labbe ?

 

Jan 22, 2015 01:10 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Catherine,

I have heard this from banks before.  They will not fax or email in some instances.  I agree with Michael Dagner post it on Twitter.  You may actually get a response, I have seen that happen for people with Bank of America, where a situation was remedied.  A

Jan 22, 2015 01:30 AM