White Lies ot Save Face?
This past Monday I ended up with a flat tire. My networking group meeting started at 7:30 am and I saw that my tire was low, but figured I'd be okay at 9 to visit the dealership to have them fix it. Well that didn't pan out and AAA ended up swapping it out for my spare tire.
The AAA tech that showed up was the brightest crayon in the box. He was smiling, well dressed, sharp and called to say he was on his way. What a great ending to a mishap!
So on to the car dealership to see if the tire could be fixed. While I was in the waiting room I couldn't help but overhear the guy 2 seats away answer his phone. What he proceeded to say caught my attention.
"Hey I didn't forget about you. I've been busy this week." The man near me was speaking to what seemed like a client.
Normally this wouldn't be a big deal, but hey it was Monday. I would expect this telephone conversation on a Thursday, but not the first business day if the week. Made me think this crafty service related person/business was being less than truthful.
Have you ever told a white lie in business to save face?
I've probably done this when first becoming an agent when I wasn't quite sure what to say. But not anytime in the last several years.
In my mind it doesn't make sense to tell white lies. First I feel it's probably just as obvious to others as it was to me when I heard "the little white lie."
It's best to be truthful And honest in all business dealings. Clients will most likely understand and you can work even harder to make it up to them. They'll know and feel that extra effort. And you'll feel good about doing it. White lies are also easy to forget, which can bite you on the backside!
So the next time this happens, suck it up and be honest. You'll feel better about yourself in the end!