How Much is Too Much?

By
Real Estate Broker/Owner with Van Blake-Coleman Realty, St. Thomas/www.talk-to-Tanya.com 1-16940-1B
https://activerain.com/droplet/4PZS

 In your duties as a Real Estate agent/broker, how far above and beyond the call of duty are you willing to go in order to secure a closing? The reason I ask is that I have found myself doing small bits of labor that are definitely not a part of the job description so to speak, but I saw them as hindrances to my progress.

Now in my opinion if something can be done by the agent, will not cost an exorbitant amount of money, and will take less time to simply do the job rather than calling someone else to do so, then do it! A little more effort can go a long way in getting that property ready to close, and good help can be hard to find these days. Cliche I know, but it has often proven true being here in the U.S. Virgin Islands.

Being in the islands comes with certain realities.

1. Your choices of labor and other service providers are often  limited. As with any profession the those that are proficient are in the most demand. 

2.There can be a  laid back or a bit of "island time"  perception, it may appears there is less of a sense of urgency to get things done.  Those of us who have been here for some time understand there are many unanticipated obstacles that can come up here that may delay things and it only raises your blood pressure to get overly frustrated. An unavailable part may need to be ordered.  People will do what they can and often go the extra mile to do so. 

3. The local service providers are well aware that you have limited choices. Being courteous, asking questions as to their conflicts or challenges will go a long way to building great relationships with your service providers. These relationships will be indispensable in this industry.  Cultivate several providers of the same service as one of them will inevitably be busy when you have an emergency situation.  If you have a conflict with a service provider you will probably need them before they need you. Always be kind, don't bite off your nose to spite your face. 

A lot can depend on the willingness of the seller to work with you. Sometimes  clutter needs to be removed, painting done, and whatever else, in order to get the home ready to show, and ultimately sold. I have personally done some painting, installed a cover on an outlet and minor cleaning in order to make it happen. Customer service is a big part of our jobs. Agents that aren't willing to grease the wheels themselves with a little bit of effort may lose out on business worth the time and elbow grease. It has to be within reason, and I draw the line when it becomes too much.

Also understand that a little extra effort may set you a part from other agents in your market. This can be especially true for those of us living on tropical islands. Just like with other service providers choices may be scarce, and great service even more so. I for one want the business and the repeat business in addition to the referrals a little extra effort can provide. Food for thought.

 

 

 

 

 

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Real Estate Best Practices
Location:
US Virgin Islands
Groups:
Realtors®
Posts to Localism
Tags:
customer service
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Rainmaker
797,509
Troy Erickson AZ Realtor (602) 295-6807
Good Company Real Estate www.ChandlerRealEstate.weebly.com - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Tanya - I don't mind doing a little extra for my clients in order to ensure a timely closing. Like you said, it sets me apart from other agents who are not willing to do what it takes, whether it is labor intensive, or working on a Saturday evening.

Feb 28, 2015 01:32 AM #1
Rainmaker
1,570,074
David Saks
(retired) - Memphis, TN

A terrific post and great information. Have a fine day ahead.

Feb 28, 2015 07:56 AM #2
Rainmaker
615,056
Tanya Van Blake-Coleman
Van Blake-Coleman Realty, St. Thomas/www.talk-to-Tanya.com - St Thomas, VI
Improving the Quality of Your Life

I agree Troy. A little extra effort can go a long way. Standing out from the pack is important. Good luck.

Mar 01, 2015 11:47 PM #3
Rainmaker
615,056
Tanya Van Blake-Coleman
Van Blake-Coleman Realty, St. Thomas/www.talk-to-Tanya.com - St Thomas, VI
Improving the Quality of Your Life

Thank you for stopping by David. Good luck to you. Lets build some momentum going into the 2nd quarter of the year!

Mar 01, 2015 11:48 PM #4
Ambassador
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Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

So true Tanya, there are no limits as to what you do in our line of work, great post. Always remember to watch out for your time. It can be easy to become consumed by work.

Mar 06, 2015 05:54 AM #5
Rainmaker
615,056
Tanya Van Blake-Coleman
Van Blake-Coleman Realty, St. Thomas/www.talk-to-Tanya.com - St Thomas, VI
Improving the Quality of Your Life

Agreed Noah. Thank you for stopping by. Time is precious.

Mar 06, 2015 10:33 AM #6
Rainmaker
4,796,627
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Tanya, it is often necessary for all of us to do that extra something to keep the transaction proceeding.  Hopefully, all parties concerned appreciate the extra efforts you make on their behalf.

Mar 16, 2015 09:25 PM #7
Rainmaker
76,614
Christine Lee
Christine Lee Team, Keller Williams - Jacksonville, FL

Very informative!

Mar 17, 2015 04:41 AM #8
Rainer
4,796
Todd Combs, P.A.
Schooner Bay Realty, Inc. - North Fort Myers, FL
For All Your SW Florida Real Estate Needs!

Tanya,

I think going the extra mile sets you apart from the others.

Mar 19, 2015 12:03 AM #9
Rainmaker
615,056
Tanya Van Blake-Coleman
Van Blake-Coleman Realty, St. Thomas/www.talk-to-Tanya.com - St Thomas, VI
Improving the Quality of Your Life

Agreed Todd. Clients will remember you when the time comes to list their home or to recommend you to others they know who need a home or are selling theirs.

Mar 19, 2015 12:08 AM #10
Rainmaker
5,310,783
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Providing service beyond the level of expectations is usually the best way to assure future referrals.

Have a great day and an outstanding weekend.

We have a snowy day in Maryland as we prepare to enjoy the beginning of spring.

Mar 20, 2015 03:02 AM #11
Rainmaker
615,056
Tanya Van Blake-Coleman
Van Blake-Coleman Realty, St. Thomas/www.talk-to-Tanya.com - St Thomas, VI
Improving the Quality of Your Life

Very true Roy. You have a great day and weekend as well! Get through that snow! It should be warming up soon.

Mar 20, 2015 07:13 AM #12
Rainmaker
3,246,981
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Tanya

Success is staying on purpose, going the extra mile for our customers . . . . And in not being taken advantage of in the process . . . .

Good luck and success.

Lou Ludwig

Apr 01, 2015 06:47 AM #13
Rainmaker
615,056
Tanya Van Blake-Coleman
Van Blake-Coleman Realty, St. Thomas/www.talk-to-Tanya.com - St Thomas, VI
Improving the Quality of Your Life

Very true! Thank you Lou good luck and success to you as well.

Apr 01, 2015 07:03 AM #14
Ambassador
2,079,519
Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional
Charles Rutenberg Realty - Clearwater, FL
Palm Harbor, Dunedin, Clearwater, Safety Harbor

If there is one thing that comes along with this profession, it is diversity and the ability to multitask!

Apr 09, 2015 05:41 AM #15
Rainmaker
615,056
Tanya Van Blake-Coleman
Van Blake-Coleman Realty, St. Thomas/www.talk-to-Tanya.com - St Thomas, VI
Improving the Quality of Your Life

Very true Barbara-Jo, multitasking is a valuable talent to have in our business.

Apr 09, 2015 05:45 AM #16
Rainmaker
1,675,919
Winston Heverly
Winston Realty, Inc. - Atlantis, FL
GRI, ABR, SFR, CDPE, CIAS, PA

I enjoyed your informative post, glad I came across it in the archives.

Mar 10, 2016 09:57 AM #17
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