In your duties as a Real Estate agent/broker, how far above and beyond the call of duty are you willing to go in order to secure a closing? The reason I ask is that I have found myself doing small bits of labor that are definitely not a part of the job description so to speak, but I saw them as hindrances to my progress.
Now in my opinion if something can be done by the agent, will not cost an exorbitant amount of money, and will take less time to simply do the job rather than calling someone else to do so, then do it! A little more effort can go a long way in getting that property ready to close, and good help can be hard to find these days. Cliche I know, but it has often proven true being here in the U.S. Virgin Islands.
Being in the islands comes with certain realities.
1. Your choices of labor and other service providers are often limited. As with any profession the those that are proficient are in the most demand.
2.There can be a laid back or a bit of "island time" perception, it may appears there is less of a sense of urgency to get things done. Those of us who have been here for some time understand there are many unanticipated obstacles that can come up here that may delay things and it only raises your blood pressure to get overly frustrated. An unavailable part may need to be ordered. People will do what they can and often go the extra mile to do so.
3. The local service providers are well aware that you have limited choices. Being courteous, asking questions as to their conflicts or challenges will go a long way to building great relationships with your service providers. These relationships will be indispensable in this industry. Cultivate several providers of the same service as one of them will inevitably be busy when you have an emergency situation. If you have a conflict with a service provider you will probably need them before they need you. Always be kind, don't bite off your nose to spite your face.
A lot can depend on the willingness of the seller to work with you. Sometimes clutter needs to be removed, painting done, and whatever else, in order to get the home ready to show, and ultimately sold. I have personally done some painting, installed a cover on an outlet and minor cleaning in order to make it happen. Customer service is a big part of our jobs. Agents that aren't willing to grease the wheels themselves with a little bit of effort may lose out on business worth the time and elbow grease. It has to be within reason, and I draw the line when it becomes too much.
Also understand that a little extra effort may set you a part from other agents in your market. This can be especially true for those of us living on tropical islands. Just like with other service providers choices may be scarce, and great service even more so. I for one want the business and the repeat business in addition to the referrals a little extra effort can provide. Food for thought.