Every community has one, or more. "That Agent." You know, when everyone mentions the name the rest of us cringe. Or when there name shows up as the listing agent on the house your buyer wants to see, you roll your eyes and think "oh brother, here we go again."
What makes them so difficult to work with? They can be rude, not very good at communicating, drop the ball concerning certain things that need to be done inside the transaction or just sometimes a flat out jerk. Before you say that your "none of these things" (after all, there is at least one in every community) read through the short list of suggestions to make sure you aren't!
- Above all, take the center of the sale off of you. It is not about how experienced you are, how cool you are, or how big your billboard ad is. What matters is that your seller wants to sell, or your buyer wants to buy. Find out what THEY want, and seek a way to make it happen. Be a team player.
- Don't burn the bridge. Remember that you will likely have to work with the other agent again. If you are mean, rude, yelling, cussing, etc, how easy will it be to work with that person again?
- Communicate. Just like with your clients, return their phone calls, texts and emails Even if you don't have an answer to their question yet, respond with "I left a message with the lender, I am still waiting to hear back on that" or whatever the case may be. Don't let the other agent go for a week without hearing from you, update them on your side of the transaction. Keeping them informed and updated builds trust, and shows you know your stuff.
- Give them kudos! Yes, praise the other agent when it's all said and done. Find them on Linkedin, write them a review and endorse them for a particular skill. They will be head over heals for you next time, and likely return the favor.
So there you have it, 4 easy steps to ensure you are the agent that everyone else wants to work with, not run away from!
If you missed my recent article on "Rainmaker or Order Taker," be sure to catch it here.