There is nothing more upsetting then finding out someone walked away from your business unhappy or even worse, extremely frustrated and instead of letting you know, let thousands know via the internet…or is there?
How about finding out someone didn’t do business with you because of one of these review(s) or comments found on a directory when searching you on the internet? What do you do then?
As the saying goes, you can’t make everyone happy all the time. But you can certainly do your best to try, and then understand the situation when someone isn’t so happy and deal with it.
Online reputation management monitors your brand/company/product in order to assess and control the perception of your “virtual image”. In the old days (as they say) only the big companies had to worry about this as the info would hit the media outlets of that time. But now this is becoming more and more of a necessity for micro and small business wanting to grow. Due to the huge increased amount of online conversations taking place, it is so easy for anyone to talk to thousands instantly letting them know what horrible service or product they feel you have.
Do you have the time to watch for and manage reviews and comments across the internet each day?
Your reputation and being transparent as a business is very important today. Unflattering news, reviews, blog post comments can spread at lightening speed throughout the “Internet of Things” (IoT).
Boomerang Social’s Team understands how damaging a disgruntled past employee or customer can be. We also know that new prospective customers will be searching the internet for opinions about your company or product before they become a customer. Our team keeps a constant eye out for reviews/recommendations, comments and more so that if there is someone unhappy and talking about it, we can find the issue quickly and determine a response. That way you can put a positive spin on a complaint and hopefully regain that customer.