Try a Little Cell Phone Etiquette

Real Estate Agent with Online Real Estate Agent Training

Try a Little Cell Phone EtiquetteOur lives have forever changed since the cell phone and now the smartphone.  You would be hard pressed to find anyone who doesn't have one.  But while I love the convenience of these phones, they can also be quite annoying.  For instance:

  1. When you are in a meeting, please get into the habit of putting your phone on silent or turning it off completely...are you really that important?
  2. If you are in a meeting and your phone goes off, please don't actually answer's rude!
  3. If we are having a conversation, please don't keep looking at your phone.  I'd like to feel like you were really interested in what I had to say.
  4. Why is your phone always in your hand?
  5. If we're in a group trying to answer a trivia question, please don't be the one to Google it.  It's nice to try and use our brain every once in a while.
  6. Stop talking when you are in the store.  No one wants to hear your one!
  7. If you are talking while in the store or at the coffee shop, can you please end the call before it's your turn to order or pay.  The cashier and everyone in line would greatly appreciate it.
  8. Why are you talking so loud?
  9. Take your phone off of speaker, again no one wants to hear your conversation.
  10. Unless you are in the middle of a negotiation or waiting for a call from a family member, put your phone away in a meeting.
  11. When you enter a meeting, take the bluetooth off of your don't look important, you look silly.
  12. News flash, talking with your phone to your mouth is still not "hands free".  If you absolutely, positively have to talk on the phone while driving you need to invest in a bluetooth.
  13. The car behind you knows you are a distracted driver because they can see that you're on the phone, plus, you aren't paying attention to the traffic lights, you're driving way under the speed limit and you're weaving from side to side.
  14. Stop texting and reading your email while in a meeting. It's rude and the Presenter can see you.
  15. What's so important that you have to check your phone every ten seconds?
  16. Stop walking and looking at your phone.  You are bumping into people and crossing the street on the red light.
  17. Correct your typos in a text and delete the disclaimer..."please excuse my typos".
  18. If you call and don't leave a message I assume you really didn't need to talk to me.
  19. Don't expect a call back if you don't leave a message.
  20. Not everything that happens throughout the day is a "selfie" moment.
  21. Don't get annoyed with someone who calls you on your lack of cell phone etiquette.

Be Present

There is nothing more important than being present.  While your cell phone is great for keeping in touch with clients, family and friends, there is such a thing as cell phone etiquette.  You might think you look important by constantly checking your phone and taking calls, but to everyone else you just look rude...and that's not a good look.

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Candy Miles-Crocker

Real-Life Real Estate Training


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Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I was behind someone the other day who came to a stop and stayed longer than they should have...I can remember decades ago that it was a car problem, it stalled, got a flat or, someone is checking their email or texting

Feb 09, 2015 10:45 PM #9
Scott Seaton Jr. Bourbonnais Kankakee IL Home Inspector
SLS Home Inspections-Bradley Bourbonnais Kankakee Manteno - Bourbonnais, IL
The Home Inspector With a Heart!

I was waiting at a bar for a group to show up for a dinner meeting. One guy was there with me, and he never stopped looking at his phone, nodding and umhmming when I would talk. He asked about my kids. I was telling him about my son's Boy Scout Eagle project. He was back at the phone for the umpteenth time. I decided to see how much he lsitened. I told him his project was going to be talking little puppies and kittens and putting them in a blender and blending them up and making orphan children drink them for lunch. Sick? you bet. He actually said to me, Hmm, that sounds like a good project. WTH? I quit talking.  

Feb 09, 2015 10:50 PM #10
Susan Nealey
Coldwell Banker Residential Brokerage - Annapolis, MD
No Pressure! Ever!

Great post.  I am going to try to find an anonymous way to send it to some friends and colleagues.....or maybe I will print it out and hand deliver it.  Nice feature and important reading.

Feb 09, 2015 10:53 PM #11
Tom White
Franklin Homes Realty LLC (615) 495-0752 or - Franklin, TN
Franklin Homes Realty LLC, Franklin TN

Candy, you have hit one of my "Hot buttons"! I think when people are constantly referring to their phone while we're having a real life, face to face conversation--it drives me crazy! Don't get me started!!

Feb 09, 2015 10:56 PM #12
Nicole Doty - Gilbert Real Estate Expert
Zion Realty - Gilbert, AZ
Broker/Owner of Zion Realty

I go to the gym every morning. People who talk so loudly in the locker room are so annoying. Are you there to exercise or what?

Feb 09, 2015 11:04 PM #13
Mike Cooper, Broker VA,WV, MD
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Amen, Candy. I've seen most of your list, and I've been guilty on occasion of a few. Regardless, it's a great list and everyone should take heed.

Feb 09, 2015 11:22 PM #14
Paul Weir
RE/MAX Gold - Grass Valley, CA

Good stuff Candy, lots of good reminders and things to be aware of in this post. 

I find myself, more and more, consciously 'not grabbing for my phone' often as a way of staying in the moment, be it with family, a friend, clients or just in the public collective. Technology is coming on so fast and furiously that we are missing the cultural cues we would learn to understand growing up by direct lesson or observation . . . these days, it is like the wild, wild west (no rules, and no holds barred) when it comes to technology and smart phones are at the forefront. I am not sure if we will ever get socially ahead of this new curve, but lists like yours sure help to get the good word out. Thank you!

Feb 09, 2015 11:29 PM #15
Andrea Curtis United Country Premier Properties Certified Military Relocation Professional
United CountryPremier Properties - Harker Heights, TX

  When I first started in business, before cell phones, I was given one great piece of advice.   When talking business walk and talk and when you get into an elevator etc stop talking.    Everybody does not need to know your clients or your business.  Now that we are in the cell phone age I think we should abide by the same rules. How many Realtor events have you gone to and found out everything that is going on in a transaction? 

Feb 09, 2015 11:31 PM #16
Michael Layton
RE/MAX Desert Properties - Palm Springs, CA
Experience and Trust

I have started calling people out on #3. Politely but firmly I ask them if now is a bad time?, if we should get together later?, etc. It is amazing how their whole demeanor will change. I think many people don't even realize how bad they are about it until you let them know. Only one person got angry and that was my cue to realize I did not want to do business with them.

Feb 09, 2015 11:47 PM #17
Fred Sweezer Sr.
Hud Certified 203K Consultant - Long Beach, CA
Certified Home Inspector

Sound like you have recieved a text at three o' clock in the morning? Just kidding well rounded out post!

Feb 10, 2015 12:59 AM #18
Anna Hatridge
R Gilliam Real Estate LLC - Farmington, MO
Missouri Realtor with R Gilliam Real Estate LLC

Congratulations on the Feature!  You deserve it. 

You have got the details right on the list.  I especially love #11. 

Ironic that people in the business of working with people find that it is necessary to ignore common courteous.

Feb 10, 2015 01:26 AM #19
Pamela Cendejas
Second Self Virtual Assistance - Kingman, AZ
Second Self Virtual Assistance (928) 692-3235

You hit the nail on the head with this one, Candy.  Why make the live person you're with feel that they are less important than your cell phone?  Courtesy, people.  Congratulations on the feature!

Feb 10, 2015 03:17 AM #20
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Candy, you would think professional adults shouldn't be reminded to be present and leave the phone alone while conversing. Have respect!

Feb 10, 2015 03:22 AM #21
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Candy Miles-Crocker believe me, I cringe when I still see some drivers holding the phone and driving at 80 mph.

Feb 10, 2015 04:25 AM #22
Virtual Realty Consultants
Virtual Realty Consultants LLC - Wellesley, MA
Making the American Dream a Reality

At first glance, these pointers may seem "dated" - almost like something we've heard before. But the (sad) reality is that the majority of the points are still relevant.

Feb 10, 2015 07:44 AM #23
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

I try make it a point to turn off the phone when meeting with others, out to dinner etc.

Feb 10, 2015 12:09 PM #24
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Being present is very important.  I have made it a habit to leave my phone in the car when in a listing consultation with a seller or on silent when with buyers.  I agree that it is rude and unless there is an emergency call that cannot wait, and that you have let your clients know about ahead of time, it is unnecessary.  We all need a crash course in etiquette!  Thank you for posting.  I found myself nodding at every point.

Feb 10, 2015 12:12 PM #25
Jayne Esposito
Coldwell Banker - Morgan Hill, CA

Candy, you had me laughing really hard!!  Every bullet was spot on!  

Feb 10, 2015 12:26 PM #26
Nina Hollander
Coldwell Banker Realty - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

I was trying to pick out my favorite of these 21--but I couldn't! They were all my favorite!

Feb 10, 2015 08:03 PM #27
Marla Yost
Marla Yost Team- Keller Williams Realty - Arlington, TX
The Marla Yost Team

It`s like life support to some people.....I feel so unconfortable,like do they really want me here when all they do is play with their phone.

Yes use a little phone etiquette

Feb 11, 2015 12:16 PM #28
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