Hello Lori,  That is part of our job, right.  Yes we can help out sometimes but get real.  I had this happen in a townhome 3 years ago and it was vacate and I got the phone call at 4 in the morning, yes I drove over there and shut off the water and call my clients 900 miles away.  Another one of our hats that we wear.

Lori - Like you said, it is all part of our job. We have to take the good with the bad. I just wish everyone understood that.

Lori, unfortunately people rarely stop to look at a situation from both sides.  Instead, it's all about "me me me!"  It sounds like you and Leanna handled the situation very well.  

I do not know who made this belief up: that being an active realtor is easy?

I think we've all had to do things like that Lori Bowers .  Sounds like the neighbor is not so nice. 

You and Leanna went above and beyond.  But you are right... that's what we do! Kathy

I just saw this post from 2015 but it is still timely because it is still true.

The two of you leaped into action to take care of the problem while the neighbor, who probably full well know the house vacant, could not be bothered. The neighbor could have called the owner but...no...too much like taking ownership and finding a solution.