To ALL agents that do NOT return calls,

By
Real Estate Agent with Real Estate Solutions 2002018857

To ALL agents that do NOT return calls,

Do you understand that our client's (either the buyers or sellers) are asking questions about your client's property or buying intentions.  And when you do not respond- our clients remember. 

  • Yes- they DO remember your name.
  • Yes- they DO tell their friends- all of them- this is the biggest transaction in most peoples lives.  They will talk about it over coffee, at the bus stop, at book club, in line at the grocery store and to anyone else that will listen.  And guess what they do not forget- YOUR name!
  • Yes- you DO cause them anxiety- and yes they remember- that is why they tell everyone!
  • Yes- YOU could lower tensions- which in turn- does help YOUR client!

Do you know who else notices?

  • Title Company closers and processors.
  • Lender/ Bankers who are working with buyers.
  • Inspectors
  • Municipal inspectors

Maybe I should say thank you for the business- because you are destroying your reputation and improving mine- and I don't even have to try!

All I know is that I answer and return my calls!  So to all of YOUR clients- please call me if you want the attention you deserve! 

Sincerely,

Shanna Hall

agents that do not answer

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Re-Blogged By Re-Blogged At
Topic:
Real Estate Best Practices
Location:
Missouri Saint Louis County
Groups:
The Art Of Marketing You
Real Estate Referral Program
Rookies Turning Pro
Bananatude
Old Farts Club
Tags:
bad real estate agents
good agent traits
excellent real estate agent traits
good agent bad agent

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Rainmaker
468,766
Scott Seaton Jr. Bourbonnais Kankakee IL Home Inspector
SLS Home Inspections-Bradley Bourbonnais Kankakee Manteno - Bourbonnais, IL
The Home Inspector With a Heart!

AATP, always answer the phone. and then always call back when you get a message. Simplest of good business practices. 

Feb 16, 2015 10:48 PM #17
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Bruce Walter I am always shocked when agents do not return calls- I ahve an agent that I sent an offer to last Friday- He just replied late last night...  amazing.

Feb 17, 2015 01:43 AM #18
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Belinda Spillman I think they spend a lot of money on advertising rather than their reputation!

Feb 17, 2015 01:43 AM #19
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

William Feela I am sure that these sellers of these agents have no clue either...

Feb 17, 2015 01:49 AM #20
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Jeff Jensen I do my best to offer feedback- I have actually had clients go by houses and drop notes- unbeknownst to me- until of course they tell me about it...  Haha!!!

Feb 17, 2015 01:50 AM #21
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Rob Thomas it happens way too often!

Feb 17, 2015 01:51 AM #22
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Myrl Jeffcoat their loss is our gain! 

Feb 17, 2015 01:51 AM #23
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

I hear that more and more these days Larry Johnston !!!

Feb 17, 2015 01:53 AM #24
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Frank Rubi I love your term- I may have to adopt that "bouncers!"

Feb 17, 2015 01:54 AM #25
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Inna Ivchenko thanks for telling me!  I was unaware I was featured as Popular Blog Entry in Real Estate Best Practices and being featured on AR home page!  It is always an honor to have  a blog recognized!

Feb 17, 2015 01:56 AM #26
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Russ Ravary I look at it the same way!

Feb 17, 2015 01:57 AM #27
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Debbie Gartner I know that when I receive bad service I let it be known- I bet the non answering or returning call agents do too- surprised they don't see that it applies to them too...

Feb 17, 2015 01:58 AM #28
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Sham Reddy I am guilty of not answering blocked calls- I have no interest in talking to a robot or someone that will be cryptic...

Feb 17, 2015 01:59 AM #29
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Nina Hollander full voice mails are so annoying!  And to not answer an email?  I am not sure how these agents stay in business!

Feb 17, 2015 02:01 AM #30
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Jeffrey DiMuria 321.223.6253 www.SpaceCoastHomesNow.com I completely agree!  Common courtesy seems to have fallen by the waist side!

Feb 17, 2015 02:02 AM #31
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Scott Seaton Jr. Bourbonnais Kankakee IL Home Inspector I like you AATP term- did you see the term Frank Rubi uses?  Bouncers- that what he calls the agents that common practice not answering their phones.

Feb 17, 2015 02:03 AM #32
Rainmaker
536,759
Mark Don McInnes, Sandpoint
Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Hello Shanna,  Yes indeed it is frustrating waiting on an answer or response when our clients are waiting on us.  The irony is that the ones who do not return calls are usually the quickest in demanding quick responses from us.  Shanna you make it a great rest of the week.  Mark

Feb 18, 2015 11:34 AM #33
Rainmaker
880,755
Debbie Walsh
Shahar Management - Middletown, NY
Hudson Valley NY Real Estate 845.283-3036

A frustrating problem that only seems to be getting worse.

Mar 05, 2015 03:09 AM #34
Rainer
352,676
Teri Pacitto
Compass - Westlake Village, CA
Real Estate, Your Style...Your Home...My Specialty

I know this post is from February, but in my frustration I came across this and you could not have stated my feelings better.  How can any real estate professional in this business not return calls?  Yes, clients should know when they have hired an agent who feels it not important to adhere to basics in business.  Return calls, text a return and if you are away for a period of time please indicate that on your voice mail or email.  It amazes me that this happens and more often than I want to think about.  Venting....

Jun 09, 2015 11:44 PM #35
Rainmaker
432,062
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

I am dealing with one right now...  takes 2-3 days for her to see an email- does not reply to texts- never answers the phone, etc.... 

Jun 10, 2015 03:36 AM #36
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Rainmaker
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Shanna Hall

I love selling houses!!!St. Louis, MO 314-703-1311
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