An Attitude of Exceptional Customer Service

Lou - What insight you have.

“Exceptional customer service is an on purpose activity.

You either have the attitude of exceptional

customer service or you don’t.”

very nice Lou Ludwig , love the blog thanks have a great evening

Lou Ludwig, Repeat customers and referral business is my focus.  I treat each of my clients with first class service. 

Lou Ludwig isn't that the best way to earn the referrals?

I spent years working for family owned companies that were ingrained with poor customer service. My job was to break that mold. It was an an up hill battle!

Hi Lou -- this isn't brain surgery -- it's about doing some pretty ordinary things in a very extraordinary ways.  

I think if we look to provide exceptional service, we will naturally get closer to achieving it Lou Ludwig 

Lou well said either you have it or you do not...and I run across many who do not....Endre

Good morning Lou. You are so right about this activity being on purpose and with intention. Your clients will always know the difference.

 Good morning Lou. You are so right about this activity being on purpose. I have been working on ways that we can give exceptional customer service.

Lou, an on purpose activity is such a great way to summarize exceptional customer service! Enjoy your day!

So true since it always pays off in additional business.

Exceptional customer service is a term I hear about often, yet it's something that I don't actually see in practice very much.

Lou, it makes my day when clients say thank you for great service!    Something we should strive for daily! 

The reasons folks don't foster that attitude? Lazy, self centered and just plain garden variety feeling entitled. Maybe the service industry is not their cup of career tea to nurse, slurp. Or just don't understand what it feels like to be the one needing help. If you were them needing assistance, education, expectations set help...just  do that seeing with their eyes. Feeling with their heart strings jumper cabled to your own ticker. And sensing their emotion levels that go up and down driven by joy, fear, everything in between. 

I suspect that a person's view of good customer service is molded by their experience and their attitude.

Positive agents will succeed at a far better rate than negative ones.

For one thing, cultomers and clients prefer to be associated with positive agents.