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Permission is a "Process" & a "Privilege"

By
Mortgage and Lending with Diverse Solutions

It's been said and it's true,

"A marketer who has achieved intravenous permission from his customer is making the buying decisions on behalf of the consumer. The privilege is huge, but the downside is significant. If the marketer guesses wrong or, worse, abuses the permission, it will be canceled in a heartbeat." -- Seth Godin

Read: Marketing in 2008 with Seth Godin 

As many of you know, permission is a process.

From schmoozing that prospect at the onset to sending him/her detailed market reports...follow up drip emails...follow up phone calls...meeting for coffee or lunch (on you)...to driving them around on weekends doing "show & tell" with the properties in the neighborhood! 

All on your dollar and dime and all without a commitment to buy or sell. And if at the end they say "No thanks! Nevermind." The harder you try, the further you drive them away! At that point, "no" means "NO!"     

But when you reach that point of trust, that moment where they confide in you whole-heartedly, permission's been given...permission has been earned. Maybe they read your blog and trusted your market reports? Maybe they liked your personality? Or maybe you just got lucky by following up and calling at the right moment?

What ever you did, you're doing it right. And if you're not, well...what can you do better? 

 




Follow me on Twitter: IndustryMinute | Follow me on FaceBook | Visit my blog: www.industry-report.com | Join me on LinkedIn (ricardo@ricardobueno.com)

 

Kathy McGraw
CELLing Realty - White Water, CA
Riverside County CA Real Estate
Trust is not easily earned but it sure is easily lost :)  One thing some people fail to realize is that all relationships require a certain amount of nurturing, and that in turn helps keep trust alive.
Apr 08, 2008 06:07 PM
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate
Your right Ricardo, it is a priviledge, Trust is earned and when you go in blind it takes time. Love all of Seth's books, this was the first one I read many years ago.
Apr 08, 2008 10:55 PM
Bill Gassett
RE/MAX Executive Realty - Hopkinton, MA
Metrowest Massachusetts Real Estate
Ricardo in any situation whether business or personal trust is of paramount importance. Without trust there can not be a successful relationship.
Apr 09, 2008 12:07 AM
Rebecca Levinson, Real Estate Marketing and Online Advertising Consultant
Real Skillz-Clear Marketing for Your Real Estate Vision - Lake Geneva, WI
We can gain trust by listening.  You may be hearing your prospect, but you truly need to do mostly listening and just some talking to earn Respect and keep it.
Apr 09, 2008 06:25 AM
Ricardo Bueno
Diverse Solutions - Los Angeles, CA

Kathy: it IS lost very quickly! The way I see it, all you have to do is keep up your end of the bargain: Remain Honest. 

Missy: I've been wanting to read through some of his others. I think he has one called "All Marketers are Liars"?

Bill: absolutely true!

Rebecca:in business and in life, you'll never understand what the other person wants unless you take the time to listen. It's really that simple :)      

Apr 09, 2008 06:32 PM
Birmingham Alabama Real Estate, Stephen Wolfe
LivingInBirmingham.com - Birmingham, AL
Ricardo, how true this is. So much of our industry has become more concerned about the transaction than the person, and it really does not matter why. Whether it was the fast sales and greed of the early 2000's or the desperation to get another sale in todays market, neither one matters. There is never an excuse for putting the person second. When it comes down to it, if you fail to get to know the consumer, you fail to serve them.
Apr 10, 2008 02:21 PM