Bad Customer Service will drive me to ironing

Industry Observer












This morning as I was setting the table for dinner guest tonight, ( a bleated Valentine’s Day Dinner with friends) I was reminded of Thanksgiving 2013, I had 10 people coming to my home for Thanksgiving Dinner; so I took my tablecloth to a local cleaner to have it cleaned and pressed. It was the Friday before Thanksgiving; the lady told me that my tablecloth would not be ready until after The Holidays; I said you’re kidding, she said no they were full up. I went to my car and called the main office; and they said no they were not, so I went in to tell the lady that and she said oh, I thought we were full. Really you did not know so you told me they were? Geez sounds like the want my business.  So, I went to the head office location which is not as convenient as the location I was at, but I was not going to give them any business. The lady there gave me an extra discount because of what had happened; it was still 24.00 to clean the tablecloth with 2 discounts. She told me to come to her and she would take care of me in the future.  We then took about 3 of our tablecloths for Christmas to her and she told me she would take care of me, when we went to pick them up no one knew about the “extra discount,” so we paid close to $90.00 for 3 tablecloths to get them cleaned! When my husband told me about it I said that is it; never again! So yes I cleaned and ironed the tablecloth myself..I will not take it to that dry cleaners ever again or anything else for that matter. So, bad customer service has driven me to ironing, on the upside I saved $26.00; I will put that into some nice wine!













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Yolanda Cordova-Gilbert on bridge

Comments (18)

Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ

Yolanda we go through tablecloths like water as we host so many events. I don't buy fancy smancy ones anymore because I know they'll most likely get stained. I pick up a bunch when I see a good buy on them and keep to neutral colors and add a splash of color for whatever holiday it is.  No cleaners to take me to the cleaners for me anymore!

Feb 21, 2015 04:54 AM
Curtis Van Carter
Better Homes & Gardens Wine Country Group - Yountville, CA
Your Napa Valley Broker Extraordinaire

Yolanda it is amazing they don't get it. Today it is nothing but service and it must be top notch just to stand out any more. cheers cvc

Feb 21, 2015 06:15 AM
Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert

Yolanda, I will drink to this blog and putting the savings into a bottle of wine. I know you are shocked!

Feb 21, 2015 06:27 AM
Ron Marshall
Marshall Enterprises - Saint Michael, MN
Birdhouse Builder Extraordinaire

It's crazy how some businesses treat customers, Yolanda.  I guess you certainly can tell all your friends about this....and that will hurt their business, I would think.

Feb 21, 2015 06:34 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Buying wine is a better idea.

Have a great weekend. We have heavy snow in Maryland today.

Feb 21, 2015 06:36 AM
John Helmick
John Helmick Success & Ohio Property Inspection Services - Dayton, OH
Realtor Personal Growth/Success Coach

Good for you!  Wine makes the heart happy!

Feb 21, 2015 06:52 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

Yolanda, we need to remember this as real estate agents too. We have to give great customer care or they will go elsewhere.

Feb 21, 2015 08:50 AM
Sharon Paxson
Compass - Newport Beach, CA
Newport Beach Real Estate

Good for you and I too would have ironed them to save the money. Enjoy the wine!

Feb 21, 2015 08:57 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Yolanda, HOLY MOLIES, that is a lot to have your tableclothes cleaned and pressed.   I do my own too!   Save money, buy some GOOD wine! 

Feb 21, 2015 09:02 AM
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Wow.  That really stinks.  I've definitely be doing it myself too.  The wine is more important.

Feb 21, 2015 09:04 AM
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

I do my own tablecloths...not paying the price they want here for dry cleaning.

Feb 21, 2015 10:06 AM
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Yolanda, that's a lot of money to get some table cloths cleaned, makes me wonder if buying new would have been cheaper.

Feb 21, 2015 10:08 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Sounds like there's a business opportunity for someone that wants to open a new cleaners in Katy TX, Yolanda!

Feb 21, 2015 08:23 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I am sure you had a fun time at your dinner party last night. I love the photo.

Feb 21, 2015 08:25 PM
Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert

Yolanda, speaking of bad customer service, Comcast did charge us for that movie that did run correctly. Their accounting group is only there during the week.

Feb 22, 2015 02:18 AM
Yolanda Cordova-Gilbert
Richmond, TX

Robert (Bob) Gilbert I will call them tomorrow!

Feb 22, 2015 03:33 AM
Yolanda Cordova-Gilbert
Richmond, TX

Anna Banana Kruchten I too buy my tablecloths on sale...I have a couple I did spend some $$$ on even on sale but most were $30 dollars and under because I bought them at 75% off! I have red, pink, yellow, light aqua, pumpkin and the varieties and I use them all!

Evelyn Johnston You are correct it is all about customer service!

Feb 22, 2015 03:35 AM
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

Good morning Yolanda. I have been reading several books of late about good/bad customer service. It makes a huge difference.

Feb 22, 2015 07:36 PM