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Angry Agents: What to do?

By
Real Estate Agent with YourStories Realty Group MA# 9517963

Angry AgentsAngry Agents: What to do?  If you have been in this business for any period of time you have probably run into an angry agent.  Quite often they have been around for a long time and will tell you so immediately.  These are people who have grown up in the days when no agent was your friend, when no agent had your back, when co-broke didn't exist.  These agents are the people who look for the disrespect, they look for reasons to denigrate you or deny any truth to your statements.  So what do you do in the face of this anger?

For me I do nothing.  I wish them all the best.  I offer an even and balanced opinion and if that is also met with vitriol I say good bye.  There are all kinds of agents in this world.  We will not always like them, they will not always like us. That is the way it is.  But what is not acceptable, nor productive is to get into some kind of a "pissing match" back and forth. There is no Angry Agentsproductivity in this.  There is no exchange of ideas.  There is no co-broke. They are the proverbial pot calling the kettle black.  It is your fault, not mine kind of people.

I came into this industry at one of the worst times in our economic history.  The economy was in free fall, the job market and political climate was in a shambles and there was precious little activity other than fear.  In this horrible framework I learned that sharing ideas and helping others was the only way to build your business.  It was not me against you, it was we are in this together and let's figure a way out how to survive.  As rough as this was back then I am pleased with all the relationships I made and still hold dear.  I don't give a hoot about the angry agents screaming that they are right and you are a jerk. These agents are not blessed with colleagues they can call.  They are not excited to wake up and know that this is a collaborative business and plenty for all. They don't know that shared ideas help raise the boat for all of us.  Do nothing when faced with Angry Agents: What to do?

Posted by

Larry Lawfer, Realtor®YourStories Realty, It's all about you,

Larry Lawfer

Partner

Realtor®, Director of Marketing

YourStories Realty Group powered by Castles Unlimited®

837 Beacon St

Newton, MA 02459

larry@yourstoriesrealty.com, 617-774-8292

Larry Lawfer
YourStories Realty Group - Newton, MA
"I listen for a living." It's all about you.

Brian Schulman There is never a reason to scream at another professional.

@Mike & Eve Alexander  What a horrible story, but I wouldn't have been quiet if the commission check was wrong, that speaks to my professionalism and not the bad agent.  I am sure I don't have all the details on this and so I pass no judgement in saying I want all the paperwork right.

Michael Blue I stay professional throughout so I don't get s***.  When I do face someone who is unprofessional I use it for inspiration as I have here. AR is the best place to vent professionally, don't you think?

Mar 29, 2015 08:08 PM
Larry Lawfer
YourStories Realty Group - Newton, MA
"I listen for a living." It's all about you.

Praful Thakkar I am not much of a 'do nothing' kind of person. I will always do something even if that something is nothing.

Tammy Lankford I am glad you have learned how to channel that anger. Good for you.

Christine Donovan This is the best place to share ideas and feelings. Thank you all for stopping by and commenting

Mar 29, 2015 08:11 PM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Yes, I think the best way to handle an angry agent is to remain professional. If they are the agent for a house my buyer absolutely wants, then I just need to deal with it.

 

Mar 29, 2015 09:00 PM
Larry Lawfer
YourStories Realty Group - Newton, MA
"I listen for a living." It's all about you.

Thanks Kat Palmiotti dealing with it is a must, but taking the bile is not.  my friend Praful Thakkar always suggests a smile which is not always easy.

Mar 29, 2015 09:06 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Larry, I have found "angry" people in every walk of life. It's just the natural course of events, I think. Anger never really accomplishes much, but there's little we can do about it. I've also found that when I'm dealing with angry people one reason for their attitude is that they are burnt out.

Mar 29, 2015 09:13 PM
Edward Gilmartin
CRE - Boston, MA

Ask them why they are so angry and make clear their attitude may be counter productive.

Mar 29, 2015 09:56 PM
Gloria Laughton Allston
COLDWELL BANKER RESIDENTIAL BROKERAGE - Princeton, NJ
Realtor(NJ)/Broker(NY)

I have come across some Agents who seem bitter and angry not only towards other Agents but towards their clients too.  I guess "burn out" happens in any industry.

Mar 29, 2015 10:33 PM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Similar to what Nina Hollander shared, 'burnt out' I would suggest their reservoir of happiness is depleted. This is why it is so essential to take care the 5 essentials are in your life the the lives of those important to you.

When two depleted individual face off, the wounds are certain to follow.

In such situations few things work better than the 15 second rule. When another responds improperly, make no response until a full 15 seconds or longer has passed.  Not 10, not 12 but the full 15 seconds. This is the time needed for the culprit to psychologically reevaluate their statement and restate AND allow you to pull back your button they are trying to whack.

Two responses to consider are:

"Call me back in 5 minutes when we can talk civilly,"

Or

"Great weather we are having, What interesting thing have you done?"

Anything other than the subject for with they want to yell about.

Too often, belligerence and volume ARE the substitute for substance. But eventually you will need to tip toe in that direction.

 

 

Mar 29, 2015 10:45 PM
Fred Cope
Reliant Realty in Nashville, TN - Nashville, TN
Looking For Homes With A Smile

Larry, this is something to think about.  I have been dressed down by the best, insulted by the insolent and blamed by the "blameless.". I am not alone...

 

What I have learned is, it does no good to join in with counter-insults, screaming and fault finding.  Sort of like when Mt. St. Helens erupted, you can only stay back, take cover, and let 'er blow.

 

Two things I must & will do: (1) Avoid profanity and the blame game.  When the filth flies, I tell the offender that I will not endure the language, that I am hanging up (or walking away), and invite them to re-engage when they can lose the potty mouth.  (2) Tell them that I want to work things out, and I plan to take responsibility for my offenses.  Let us work this out like adults.

Mar 29, 2015 11:37 PM
Russ Ravary ~ Metro Detroit Realtor call (248) 310-6239
Real Estate One - Commerce, MI
Michigan homes for sale ~ yesmyrealtor@gmail.com

I do not run into those type of agents often

Mar 30, 2015 01:36 AM
Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

Actually this week, I would rather have angry than just incompetent.  Working a deal and I feel I have done both sides because the other agent is "on vacation" in more ways than one.

Mar 30, 2015 07:34 AM
Martin E. Kalisker, Esq.
Natick, MA
Real Estate Law From A Practical Perspective

Hey Larry - I think a lot of the "yelling" has to do with the level of insecurity of the other agent.  There are some real prima donnas out there who, through years of intimitation and bullying, are learning that ethics and technology are beating them to the deal and now they resort to "yelling" because they are frustrated.  Like you, the best action is no reaction to this type of behavior.  Like dinosaurs before them, in due course, they will not reproduce and will die off.  Or at least I'd like to think so!

Mar 30, 2015 09:24 AM
Larry Lawfer
YourStories Realty Group - Newton, MA
"I listen for a living." It's all about you.

Nina Hollander Burnt out seems to be a concensus. I actually think poor training makes people angry as well, because they don't know what the best practices are.

Edward Gilmartin Did that, got more anger. I think this person had no idea why, he just was angry and I was the fault in his mind. People like this never look inward it is always someone else's fault.

Gloria Laughton Allston Burnt out is a horrible way to feel I would think.

Annette Lawrence I like the approach of waiting. My situation was an email barrage and so I waited and waited and waited and never responded. His anger was my inspiration for this post.

Fred Cope Thanks for your comments and my old eyes found reading your HUGE type easy.

Mar 30, 2015 08:22 PM
Larry Lawfer
YourStories Realty Group - Newton, MA
"I listen for a living." It's all about you.

Russ Ravary ~ Metro Detroit Realtor call (248) 310-6239 Based on the Laws of Attraction, not attracting angry agents says a lot about you.

Jeanne Gregory yes, I fully agree incompetent is better than angry, but what I have found is that the two go together all too well.

Martin Kalisker You speak some truth here, friend.

Mar 30, 2015 08:43 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Larry... a very interesting point about people maybe being angry because of poor training--I would guess that leads to a lot of frustration and ultimately some level of anger.

Mar 30, 2015 09:16 PM
Shuchi Agrawal
Kanam Realty Group/Kanam Commercial - Flower Mound, TX
Serving Dallas / Ft. Worth

Anger has many causes that others have mentioned.  This is a very interesting topic... I used to internalize it when people behaved angrily or were extremely rude but I've learnt to realize that this is their problem not mine...It's best as some other posts have mentioned to stay calm and ask for civility or leave.  Just because someone else has lost control, doesn't mean I have to.

Apr 01, 2015 03:53 PM
Larry Lawfer
YourStories Realty Group - Newton, MA
"I listen for a living." It's all about you.

Nina Hollander Some people are just angry like some people are just nice. The inspiration for this story was an agent who looked for reasons to be angry when there were none to be found.  As always in life you will always find what you are looking for.

Shuchi Agrawal Anger does reside inside the angry person and is truly their problem as  you point out. It becomes our problem, or my problem when I allow that anger to infect me.  Thanks for your comments.

 

Apr 02, 2015 08:14 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Great point, Larry Lawfer that in life you will always find what you are looking for. So easy to forget this.

Apr 02, 2015 08:24 PM
Deborah Ward
The Deb Ward Team - Keller Williams Realty - Clearwater, FL
The Irish Realtor

It is so very important to always consider that the other agent is doing the best that they can with what they have! I strive to take the 'how can we' approach and take the opportunity to 'coach' the other agent to a win-win outcome for the clients, afterall its not about the agents.....

Apr 07, 2015 08:59 PM
Larry Lawfer
YourStories Realty Group - Newton, MA
"I listen for a living." It's all about you.

Nina Hollander Looking for my One Thing that will, when done, make all else easier, or unimportant. Have a great week.

Deborah Ward That is part of my agency culture--win-win.  I don't think all agents are trying to do their best, but as long as I focus on that for each deal, we will get through it with flying colors. Thanks for your commenting.

 

Apr 07, 2015 11:24 PM