Last August I began following the case of Nicole Laube, a Portland, Oregon, woman who was murdered while working in Property Management a stone's throw from where I use to manage property for years. I didn't know her but her story stayed with me long past the headlines news. I couldn't shake the idea that I could have been her and that my family could be where hers is now without her, and simply by being in the wrong place at the right time.
This week the local news announced that the killer has been found and is in custody after committing another violent attack against an innocent woman. There is some solace to be had in knowing this person will not be able to do this again, but there is nothing to be done for the families that suffer from his damage.
Take a moment to review the steps below on what you can do to protect yourself while working in the housing industry. Make it a habit and share these tips with your friends.
In General
- When not in your office, always tell someone where you are and when you anticipate returning. Never skip this step, even if you have to use a services, such as http://tellbuddy.com/
- If you must do work at night, do not do it alone unless in a public location where you can be seen by many people.
- Don't drive clients anywhere.
- Don't leave expensive accessories (jewelry, laptops, etc.) in the public view.
- Avoid flashy or fleshy marketing that focuses on your looks.
- Don't share your personal information such as where you live, pictures of family members, home phone number. Keep your social media private.
New Clients
- Always require your first meeting be in a public setting, preferable an office with others present.
- Always take a copy of their photo ID
- Introduce them to co-workers
- If renting homes, always do a thorough Tenant Screening and pull background reports in credit, criminal and social security validation.
Working Alone
- Do not let anyone get between you and the front door or other exit.
- If you feel unsure, invite the client to explore the home while you return a call to the office. You can also offer up that you were just messaged that another agent is on their way to see the home." Or provide an excuse that you forgot you have a closing appointment and will need to leave.
Vacant Homes
- Don't go by yourself if you can help it.
- Inspect the exterior first for any signs of broken entry.
- Don't engage any unexpected persons that appear and immediately contact someone, such a co-worker, friend or family member to let them know of the unauthorized person.
- Call 911 if you feel threatened in any way.
Janell is a member of Rentec Direct, web-based property management software designed to streamline tenant screening and the day-to-day operations of landlords and property managers.
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