Relationships begin with simple pleasantries. A pleasant conversation to start or end the workday is a treat. I had a terrific call yesterday from a customer who knows what she wants, has reasonable expectations of what her budget can afford, and best of all…she has a fun personality! By the end of our conversation, we were discussing things as if we had already met and spoken to each other several times.
On the drive home, I continued to be in a good mood…simply because I looked forward to helping her and her family find their next home. It struck me funny because since it was our first phone call, I know she was also interviewing me and I wondered how I fared in her eyes.
Having good rapport is key in any relationship, but crucial between clients and agents. Each new phone call is an interview. As a REALTOR®, I promise to put your needs first, be truthful, and be your champion--the basis of any relationship. Life is too short for people to work together when they do not get along well and do not ‘have a connection’. If you don’t feel that 'spark', you may need to analyze if you have a budding one-time conversation or a future relationship.
P.S. I am thrilled to say my customer phone call did indeed turn into a new agency relationship!