I am so very thankful for Jay (Jason) Smith in the customer service separtment at Verizon (in South Carolina) for tracking down the phone that I had sent back and finding the tracking number that had been misplaced so I wasn't charged for my replacement phone. Thank you Jason and thankyou Patrick at the Verizon store at Chandler Pavilions, 670 N 54th St #3, Chandler, AZ 480-785-5912 for helping make the connection to Jason and my returned phone being found!!
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