Don't you just love calling Customer Service ?
I'm sure you've been there. On the phone with Customer Service.... looking for resolution and satisfaction while attempting to remain calm and retain the little sanity you still have after years of similar phone calls.
Two weeks ago my husband, Rick, bought a new inflatable dinghy. It's been in our garage, fully inflated, awaiting boating season. Saturday he realized it was leaking.
My first thought was the inconvenience of having to return it. We had to borrow a truck to get this one.
Rick anticipated a much worse scenerio. Because it's been registered with the state (like a car), he figured the best the company would do is repair it. Who knows how long that could take?
Not to mention... we paid for a brand new one, not one that needs repair before ever entering the water.
The dreaded call to Customer Service was made.
The usual background questions had to be answered.... model number, when and where we bought it, if it's been in the water yet.
Then the best part:
Customer Service: "So you say it's leaking?"
Rick: "Yes, it's leaking"
Customer Service: "So...is it leaking air?"
Rick: "Is it leaking air ? Do they leak anything else?"
I would have loved to have said to the guy:
"Well, we really wanted the one that leaks dollar bills,
but unfortunately we got the one that leaks air."
Sometimes the best thing to do when dealing with frustrating situations is to find some humor. It all turned out fine because both Rick and customer service guy kept their cool and were respectful to each other.
The company is ordering a new dinghy for us and will even credit us for the registration fee we paid the state. Sure it will be inconvenient to make the exchange, but it could have been much worse. Customer Service is not dead!